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Steps NMI is taking to address COVID-19 and business continuity


We wanted to provide an update to our original post on March 13 regarding our business continuity planning and execution. The situation remains volatile, and many of us are living through shelter-in-place mandates that have changed our day-to-day norms even beyond work. Given the uncertainty around the globe, we want to maintain good lines of communication with our partners and broader ecosystem.

We transitioned our entire organization to 100% work-from-home a week after that original post, and we are happy to report that we have been able to maintain business continuity with that new working model.

While we don’t know when things will return to normal, we are very much focused on ensuring that we continue to provide seamless payment experiences for you and your merchants.

Original post: March 13, 2020

We are closely monitoring coronavirus (COVID-19) and the advice of leading authorities on the situation. Being a global company, we are taking all the necessary steps to manage the risks associated with COVID-19 and the actions needed for both our employees and our partners.

We are implementing all reasonable steps to ensure that our services are not affected by the outbreak of COVID-19, so we can continue to deliver uninterrupted services to our customers.

As an innovative tech company, our teams are able to work remotely and our support and sales teams will continue to be contactable as usual with minimal disruption.

We remain committed to providing the best possible service and support to our customers during this situation, while we will be adapting the way in which we work, we are utilizing our technologies and capabilities to continue to provide you with the same level of service.

Please be assured that we are continually monitoring and assessing the situation and will provide further information on our business continuity as appropriate, including any arrangements that may affect the services that we provide to you.

Vijay Sondhi