Providing payment processing services isn't as simple as making a sale and waiting for residual checks. Lead management, merchant boarding, underwriting, and reporting all take considerable resources, as does providing ongoing support. Moreover, in today's highly competitive merchant processing world, the processes and tools you leverage can mean the difference between success and failure, profitability and stagnation. However, NMI's recent acquisition of IRIS CRM aims to help ISOs and ISVs take control of their onboarding and merchant management.

Sales tools allow you to sell more and work less

As a sales organization, manually managing your pipeline, generating proposals, and analyzing sales metrics can quickly become a full-time job. IRIS CRM includes many features to automate and speed up the sales portion of your payments offering. Merchant agreements can be pre-populated with information from your leads, while electronic signatures help eliminate the frustration and delays caused by incomplete applications. Proposals can be generated in minutes. Real-time metrics allow you to track sales-related activities and make informed decisions based on actionable data.

Boarding and reporting have never been easier

IRIS CRM's TurboApp centralized merchant boarding platform gives you the ability to submit new merchants four to seven times faster, increasing your team's workload capacity by at least 500%. Reporting tools, including live notifications, allow you to lower your attrition rate by providing better customer service. Dispute reporting enables you to view retrievals and chargebacks easily. Additionally, dashboards provide an overview of portfolio performance and residual contribution per user.

Stand apart with white-labeled customer support

Happy customers are the most important thing to your business. With IRIS CRM, you can track and resolve customer support tickets efficiently and quickly. The solution can also detect flight risks, allowing you to be proactive in customer retention and intervene in potential lost revenue opportunities earlier than ever. You can also ensure support requests are handled promptly. Finally, all services can be provided through your own branded merchant portal, allowing you to increase merchant stickiness.

Residuals calculations don't have to be a chore

IRIS CRM has many features built to help with residuals. A reporting tool allows you to perform residual income calculations in minutes. Agents can be paid directly through ACH. Profitability metrics will enable you to track your growth and profit on both a merchant and portfolio level. With IRIS CRM's residuals calculations tool, you can spend more time gaining new accounts.

Communication is critical

A perfect merchant relationship can be easily ruined by poor communication. IRIS CRM's suite of communication tools, such as a built-in dialer, chat, and speech recognition, empower your team to dictate emails and notes quickly, reach more prospects with SMS, chat with each other to get things done, and make more calls in less time.

Why now is the time to adopt a payments-focused CRM platform

Solution providers today need every advantage available. By leveraging the power of IRIS CRM, ISOs and ISVs can better position themselves to sell faster and smarter while maximizing profitability. Click here for a more thorough overview of IRIS CRM's features, or contact NMI to learn more.

Fill out the form below and we will get in touch with you shortly

The Significance of New Digital Wallets: Insights from NMI’s Peter Galvin
NMI Insights

The Significance of New Digital Wallets: Insights from NMI’s Peter Galvin

Digital wallets are some of the market's most prolific and widely adopted payment tools. Juniper Research estimates that 5.2 billion people wi... Learn More
What is friendly fraud and how can you prevent it
NMI Insights

What Is Friendly Fraud and How Can You Prevent It?

Friendly fraud – also known as chargeback fraud or first-party fraud – occurs when a buyer attempts to receive goods or services without payin... Learn More
What is automated merchant onboarding
NMI Insights

Top 5 Merchant Onboarding Challenges

Independent software vendors (ISVs) and independent sales organizations (ISOs) know the benefits of selling merchant services. It allows you t... Learn More
Will cryptocurrency be offered at the point of sale
NMI Insights

Will Cryptocurrency Find Its Way to the Point of Sale?

The crypto market has had a challenging two years.  In 2022, the value of several major cryptocurrencies plummeted. Then, in November, crypto... Learn More
Consumers are eager to try payments trends
NMI Insights

Consumers are Eager to Try Payment Innovation. Can Merchants Deliver?

The payments industry is rapidly changing, and consumer payments preferences are at the forefront of that transformation. Consumers are eager ... Learn More
Next Gen ISO
NMI Insights

Growing Your Business Through Untapped Markets

When was the last time you walked into a retail chain store or restaurant to offer merchant services only to walk right back out? Many mercha... Learn More
Navigating new payments regulations
NMI Insights

How Payment Providers Can Prepare for Increased Liability

New government regulations in Washington are slated to impact the regulatory environment within the payments industry. According to regulators... Learn More
The Impact of Surcharging Limits
NMI Insights

The Impact of Surcharging Limits

Adding a surcharge to credit card transactions has been commonplace for more than a decade; the practice was legalized across most states (wit... Learn More
Tap on Phone Offers Merchants a New Way to Accept Payments
NMI Insights

Tap on Phone Offers Merchants a New Way to Accept Payments

Payment acceptance can be tricky for merchants - especially those with small and medium-sized businesses. To accept payments, merchants must p... Learn More
How a Payments-Centric CRM Maximizes ISO Efficiency
NMI Insights

How a Payments-Centric CRM Maximizes ISO Efficiency

The payments industry is competitive. An ever-growing number of independent sales organizations (ISOs) are vying for merchant sales. For your ... Learn More