How COVID-19 Changed Commerce Forever

An omnichannel payments platform gives businesses the agility they need to do business on any channel.
Long-time brick-and-mortar shops have finally started engaging in ecommerce business. In the not-so-distant past, the idea of recreating a brick-and-mortar operation into one that does business online seemed overwhelming to small and medium-sized businesses (SMBs). Delivering consistent brand experiences, seamless cross-channel shopping journeys and personalized service requires an investment of time, effort and capital — more than many merchants, especially tier 4 (or smaller) businesses, could manage. Or so they thought.
The COVID-19 pandemic required many brick-and-mortar businesses to close their physical stores, but it didn’t stop the demand for the goods that those businesses offer. Merchants, from mega-corporations to mom-and-pop shops, found ways to continue engaging customers online. The change in business model that seemed too big to undergo for some retailers just a year before became a necessity in 2020.
An Industry Experiences Monumental Changes
Consumers spent more than $861 billion online with U.S. retailers in 2020. That’s an increase of 44 percent year over year. That statistic doesn’t tell the whole story, though – the growth that ecommerce businesses experienced was fast. Online sales steadily gained ground for decades, incrementally representing more of total retail sales, but the pandemic caused a sharp spike. Ecommerce in early 2020 equaled about 10 years of growth based on previous years. Even tier 1 retailers with well-established omnichannel business models weren’t fully prepared.
Furthermore, when customers clicked the “buy now” button on an ecommerce website, they wanted order fulfillment options. Some chose delivery, but many others who wanted items faster (and without added shipping charges) opted to buy online, pickup in store (BOPIS). During the pandemic, merchants widely adapted that process also to include contactless, curbside pickup. Shopify data shows 59 percent of consumers have grown more interested in BOPIS during the pandemic, 30 percent of consumers tried it for the first time in 2020, and 64 percent say they are using it more often.
Brick-and-Mortar Stores Turned Ecommerce Businesses Need Omnichannel Payments
Providing consumers with options to shop however they want also requires your merchants to enable convenient payment options on every channel. Offering a payments platform that supports both ecommerce and card-present payments in brick-and-mortar stores will benefit your merchants through:
- Enhanced customer experiences
Shoppers can use their preferred payment methods whether in-store, online, at a self-service kiosk, shopping on social media, or any other way they choose to engage. Your payment solution can also make transactions quicker and easier. For example, tokenized payment data enables return ecommerce customers to make a purchase with just a few clicks. It also gives merchants the ability to offer convenient subscription services for items their customers want to be delivered regularly by setting up recurring payments.
- Streamlined Operations
By providing an omnichannel payments platform, merchants can automatically remember a customer’s payment from one channel to another, making processes like BOPIS or buy online and return in-store easier. One platform for all payments also makes it easier by eliminating multiple reports for reconciliation and different vendors to contact for service and support.
- Contactless payment options
Although ecommerce sales grew in 2020, customers also continue to make card-present payments, sometimes even to pay for items they ordered online. An omnichannel payments platform gives those customers options, and they increasingly chose contactless during the pandemic. NMI’s 2020 Cost of Cleanliness survey found that 53 percent of consumers now use contactless payments often or very often, and 30 percent of consumers feel uncomfortable using cash. The NMI research also revealed that 23 percent of businesses had lost a sale because they didn’t accept contactless payments.
- Business Continuity
One of the most significant benefits of an omnichannel payments platform is the flexibility it provides. A solution that facilitates both in-store and ecommerce sales gives merchants the peace of mind that they can’t continue to do business on one channel (e.g., in-store during a pandemic), they can still do business on another.
The Shopper’s — and the Merchant’s — Journey
Research indicates that consumers’ new habits will keep trending. eMarketer predicts ecommerce to continue to climb, growing to more than $1.2 trillion in sales and 19.2 percent of total retail sales by 2024. Competitive merchants will meet the demand, embracing ecommerce along with their customers.
The journey to effective ecommerce business – or more likely, omnichannel business – is just beginning for many brick-and-mortar merchants. The quick change to ecommerce in 2020 left businesses with work to do to optimize processes both to improve customer experiences and maximize profits.
Partnering with the right payments platform is key to offering the features and flexibility businesses need to enhance customer engagements, wherever and whenever — pre- or post-pandemic — they take place.
Get in touch
Fill out the form below and we will get in touch with you shortly

NMI will be exhibiting at TechDay LA
NMI will be exhibiting at TechDay LA taking place in Los Angeles, CA on July 13. TechDay LA brings together early, growt...
Learn More
NMI Taps Two Industry Vets to Bolster Leadership Team, Accelerate Innovation
SCHAUMBURG, IL – JUNE 22, 2022 – NMI, a leading full commerce enablement technology company, today announced two new addit...
Learn More
ISVs: Turn payments from a cost center to a profit center
As an ISV striving to grow, every bit of revenue and added profitability can significantly impact your future. Payments in...
Learn More
NMI will be exhibiting at Transport Ticketing Global
NMI will be exhibiting at booth E32 at the Transport Ticketing Global conference at the Olympia London from June 28-29. ...
Learn More
The benefits of QR code payments with Qolo, NMI, Episode Six and more
Payment innovations are on the rise and from the looks of it, they’re here to stay. Our CEO, Vijay Sondhi sat down with Th...
Learn More
NMI and Scheidt & Bachmann Expand Payments Choice for Parking Operators
SCHAUMBURG, IL – JUNE 7, 2022 – NMI, a leading full commerce enablement technology company, and Scheidt & Bachmann, a glob...
Learn More
NMI aims to equip banks with modern payments tech
Banks are in constant competition with fintechs when it comes to merchant acquiring and processing. Our CEO, Vijay Sondhi,...
Learn More
NMI will be exhibiting at Parkex
NMI will be exhibiting at booth #P024 at the Parkex conference in Birmingham, UK from June 14-16. Parkex is the UK’s fla...
Learn More
Is a four-digit security code too much friction? Google, Amex say it is.
Our CEO, Vijay Sondhi shared his perspective with American Banker on how tech giants like Google are partnering with finte...
Learn More
NMI will be attending Money20/20 Europe
NMI will be at the Money20/20 Europe show taking place in Amsterdam from June 7-9. Money 20/20 is where the global leader...
Learn More
NMI will be exhibiting at SEAA 2022
NMI will be exhibiting at booth #56 at the annual Southeast Acquirers Association (SEAA) conference in Atlanta from June 1...
Learn More
Tap to mobile addresses consumer desire for contactless payments
It’s become an ongoing challenge for SMBs and micro-merchants to remain competitive as a result of the pandemic. At a time...
Learn More
How your payments integration can impact customer satisfaction
When you provide a B2B solution that helps your clients grow their businesses, your business can grow as well. That’s what...
Learn More
NMI will be exhibiting at Payments Forum
NMI will be exhibiting at booth #4 at the Payments Forum conference taking place in Phoenix, AZ on May 16-17. The event br...
Learn More
Merchants and consumers approve of tap to mobile payments
As the payments ecosystem evolves, it’s becoming more challenging for small businesses and micro-merchants to remain compe...
Learn More
An ISO’s guide to taking on software development
Successful ISOs often see opportunities to provide solutions beyond providing payments. You may see gaps in your market fo...
Learn More
NMI Appoints Peter Galvin as Chief Marketing Officer
SCHAUMBURG, IL – APRIL 26, 2022 – NMI, a leading full commerce enablement technology company, today announced the appointm...
Learn More
Why banks should provide payment services to SMBs
In his recent BAI Banking article, our CEO, Vijay Sondhi discusses how fintech disruptors are changing the payments landsc...
Learn More
NMI will be exhibiting at the Retail Technology Show
NMI will be exhibiting at stand #6B31 at the Retail Technology Show taking place at the Olympia London on April 26-27. The...
Learn More
ISVs: Fast-Track Growth Through Payments
It wasn’t all that long ago that the world of payment processing was separate from the line of business applications merch...
Learn More
NMI will be exhibiting at NEAA 2022
NMI will be exhibiting at booth #64 the annual Northeast Acquirers Association (NEAA) conference in Philadelphia from Apri...
Learn More
How Payments Can Overcome EV Charging Challenges
The International Energy Agency (IEA) predicts a tipping point in the not-so-distant future when more drivers will more li...
Learn More
The one tech that could be banks’ leg up against fintech disruptors
Innovative technology like tap-to-mobile payments is giving banks a leg up against fintech disruptors and giving merchants...
Learn More
Fintech Trends: The Convergence of ISOs and ISVs
Slowly but surely, the worlds of payments and software have been merging. It’s a win-win for both sides. Software compani...
Learn More
Tap-to-Mobile Payments Gaining Ground
Tap to mobile technology provides customers with the quickest, simplest, and most seamless contactless payment method. Our...
Learn More
NMI will be exhibiting at TRANSACT 2022
Come visit NMI at booth #525 at TRANSACT 2022 taking place April 12th - 14th in Las Vegas. TRANSACT is the place where fin...
Learn More
The Typical ISV’s Payments Integration Evolution Journey
You created a clever application for your market. Maybe it replaces paper-based work with digitized processes. Or, it migh...
Learn More
Payments Briefing: Can tap to mobile technology democratize payments?
Tap to mobile technology helps democratize payments by giving SMBs the edge they need to compete with larger businesses. M...
Learn More
NMI Achieves Milestone Year in 2021 with Company Growth, Expanded Partnerships and Industry Recognition
SCHAUMBURG, IL – FEBRUARY 22, 2022 – NMI, a leading full commerce enablement technology company, today announced another m...
Learn More
Creating unattended payments in vending with the user in mind
To minimize confusion at kiosks and vending machines, businesses must create user-friendly interfaces in their payment inn...
Learn More
How digital payments can be a valuable revenue driver for independent software vendors
The way we pay is undergoing a revolution — and it’s creating a new revenue opportunity for the independent software vendo...
Learn More
Why you should integrate payments with your software system
To improve adaptability and scalability, businesses must easily collect and manage payments within their existing tech sta...
Learn More
The Biggest Mistakes Developers Make When Integrating Payments Into Apps
Integrating payments into software apps creates a more seamless payments experience for customers, but developers often ma...
Learn More
Webinar: Why the lines are blurring between ISOs and ISVs–and what that means
Join NMI’s VP of Partner Success, Joe Losurdo and John Stewart, Editor at Digital Transactions on February 17th at 11 am C...
Learn More
Unattended payments with the user in mind
Unattended payment terminals can often be unnecessarily confusing for customers to operate, leading to a puzzling and frus...
Learn More
Brands acquire brands, tech in Q1 2022
Our recent acquisition of IRIS CRM will expand our capabilities to enable new partners to effortlessly onboard new merchan...
Learn More
Tap to mobile payment predictions
Digital and tap to mobile payments are on the rise as we head into the new year. Our CEO, Vijay Sondhi, discusses his tap ...
Learn More
NMI acquires IRIS CRM
PYMNTS.com covered NMI’s acquisition of IRIS CRM and dives into how it expands our solution outside of gateway services an...
Learn More
Going beyond the gateway, NMI acquires a payment-specific services firm in IRIS CRM
Merchants are increasingly demanding an all-in-one software solution that provides both signup and processing capabilities...
Learn More
NMI Acquires IRIS CRM, Expanding Deeper in the Commerce Value-Chain
NMI Acquires IRIS CRM, Expanding Deeper in the Commerce Value-Chain To meet increased demand for full commerce enablement...
Learn More
Consumers are demanding seamless payment experiences, and software-led payments are the answer
In his recent Forbes article, our CEO Vijay Sondhi covers how merchant and consumer demand for multiple, streamlined payme...
Learn More
5 Can’t-Miss Payment Trends, Predictions for 2022
Staying on top of the latest Fintech innovations can quickly become a full-time job, which is why it’s crucial to partner ...
Learn More
Q4 2021 Platform Updates and Enhancements
As always, we've been hard at work updating and enhancing our Payments Enablement Platform. During the past quarter, we re...
Learn More
Time to go card friendly: Advice for small and struggling retailers
Digital Journal recently covered our recent tap to mobile data stating that 57% of U.S. consumers said they are less likel...
Learn More
Payment industry & fintech leader predictions for 2022
83% of consumers said they would likely use tap to mobile payments if it were offered by a business. Our Chief Strategy Of...
Learn More
Tap to Mobile is the solution for rising demand of contactless payments
93% of SMB owner respondents agree that customers are looking for more contactless payment methods when making a purchase ...
Learn More
NMI Partners with Barclaycard to Expand Payment Services Across Europe
Our new partnership with Barclaycard, one of Europe’s leading acquirers, is designed to expand our service offering to sup...
Learn More
NMI to present session at London EV Show
NMI will be at The London EV Show taking place from December 14-16 at the Business Design Centre, UK. The event will cover...
Learn More
NMI Named an Honoree to Fast Company’s First-Ever List of the Next Big Things in Tech for its Tap to Mobile Solution
SCHAUMBURG, ILL; November 18, 2021: NMI, a leading unified commerce enablement technology company, today announced that ...
Learn More
83% would prefer to tap their mobile devices to pay
83% of consumers would like to tap to mobile payments if offered the option due to its greater convenience and speed, acco...
Learn More
Reports: Mobile, social set to thrive
Heading into 2022, businesses are looking to make greater investments in mobile and social. Biz Report highlighted our fin...
Learn More
The POS Terminal Backlog Is Opening the Door to Merchant Adoption of Tap-to-Mobile Tech
95% of merchants said they would consider tap-to-mobile payment technology to accept payments. Our Chief Information and S...
Learn More
New research from NMI highlights the rise of tap to mobile payments
Contactless payments usage has grown 150% in the United States since March 2019, and the United Kingdom saw £66.5 billion ...
Learn More
Not your father’s POS
Throughout the analog-to-digital payments journey, software has steadily gained dominion over hardware, changing the caden...
Learn More
Tap on Phone: The Paradigm Shift in Acceptance
Join NMI’s CEO, Vijay Sondhi along with Nili Klenoff, Senior Vice President of Global Acceptance Solutions at Mastercard a...
Learn More
Why ISOs Need a Full Commerce Platform to Succeed
The payments space is evolving. Tech disruption, industry consolidation, new competition and changing consumer demands req...
Learn More
The fintech sentiment: is the £100 contactless limit a step towards a cashless society?
When contactless was initially launched in the UK 14 years ago the limit was set at £10. This has gradually increased, in ...
Learn More
NMI will be attending Money2020
NMI will be at the Money2020 show taking place in Las Vegas, Nevada from October 24-27. Money 20/20 is where the Payments...
Learn More
When ISOs and ISVs Converge
Our recent article in Digital Transactions discusses one of the most significant fintech trends occurring--the convergence...
Learn More
Webinar: Building a NextGen ISO
Join NMI’s CPXO, Jennifer Sherman along with Jacques Fu, EVP and Co-Founder of Stax and James Shepherd, CEO at CCSalesPro ...
Learn More
How a UK Limit on Contactless Payments could drive consumers to mobile wallets Blog
Our head of product marketing, Peter Alcock sat down with Digital Transactions to discuss the contactless card limit incre...
Learn More
NMI will be exhibiting at WSAA
NMI will be exhibiting at WSAA taking place in Fort Worth, Texas from October 13 -14. WSAA provides an independent forum ...
Learn More
Why So Many Software Developers Outgrow Stripe
New ISVs and software developers who want to provide their users with payment functionality often gravitate toward Stripe....
Learn More
Q3 2021 Platform Updates and Enhancements
As always, we've been hard at work updating and enhancing our Payments Enablement Platform. During the past quarter, we re...
Learn More
Navigating the changing world of M&As
Our CEO Vijay Sondhi connected with The Green Sheet to share his learnings from our recent acquisition of USAePay and his ...
Learn More
Why a Processor and Hardware Agnostic Payments Partner Is the Right Choice for ISVs
The flexibility and agility that a processor and hardware agnostic payments partner provides are key in the post-pandemic ...
Learn More
NMI will be exhibiting at TCF 2021
NMI will be exhibiting at TCF 2021 taking place in Brighton from September 21-22. TCF brings together transport operators...
Learn More
NMI will be exhibiting at IPC 2021
NMI will be exhibiting at IPC 2021 taking place in Milton Keynes on September 16. IPC brings together parking profession...
Learn More
NMI Announces Strategic Growth Investment From Insight Partners
Insight to partner with existing investors Francisco Partners and Great Hill Partners. Additional capital to accelerate NM...
Learn More
Meet the new omnichannel payments
Although COVID-19 will long be remembered for the disruption it caused, facing such a huge crisis also inspired innovation...
Learn More
The pandemic changed M&A forever--and that’s a good thing
Our CEO, Vijay Sondhi shares his perspective on how the pandemic has changed M&A forever. Read more about how the benefits...
Learn More
6 Mistakes Developers Make When They Integrate Payments – that Have Nothing to Do with Software Integration
No argument: Software developers/independent software vendors (ISVs) like you will increase the value you offer your custo...
Learn More
Welcome to the refreshed NMI
SCHAUMBURG, IL - August 18, 2021 - Today we’re proud to launch a refreshed NMI brand and new website. We introduced the ...
Learn More
NMI Reports Breakout First Half of 2021, Primed for Continued Success
SCHAUMBURG, IL - August 10, 2021 - NMI, a leading payments enablement technology company, today announced a successful fir...
Learn More
Fintech interview with the President and CFO, NMI - Kyle Pexton
Our president Kyle Pexton connected with FintecBuzz to discuss his journey in payments and how NMI is disrupting the payme...
Learn More
Q2 2021 Platform Updates and Enhancements
As always, we've been hard at work updating and enhancing our Payments Enablement Platform. During the past quarter, we re...
Learn More
Tap-to-phone payments expected to gain traction, industry experts say
Our Chief Strategy Officer Nick Starai connected with Payments Dive to discuss how tap-to-phone payments are gaining tract...
Learn More
NMI will be exhibiting at MWAA 2021
NMI will be exhibiting at the annual MidWest Acquirers Association (MWAA) conference at the Marriott hotel downtown Chicag...
Learn More
How to solve the contactless transit payments problem
Our chief strategy officer, Nick Starai, connected with The Fintech Times to discuss how to solve the contactless transit ...
Learn More
Fighting disruption in merchant services with payments tech
Our president, Kyle Pexton, and chief strategy officer, Nick Starai, discussed the latest innovations in payments technolo...
Learn More
Automatic Level III Processing: Add more value with a single gateway
It no longer takes time, effort and sacrificing customer experiences to get lower processing rates. If your merchants cou...
Learn More
Electric Vehicle (EV) Charging Stations Become New Payments Opportunity
Providing ways to find charging stations is only a part of the solution for EV drivers – they also need convenient ways to...
Learn More
NMI to present session at Parkex 2021
NMI will be at the all-new online Parkex show taking place June 15th - 17th. This digital event will highlight the road to...
Learn More
Post-pandemic payment systems
As the growth of contactless transactions continues to accelerate, our head of product marketing, Peter Alcock, discusses ...
Learn More
Are Smartphones the Digital Payments Hardware of the Future?
With Tap on Phone, any merchant – of any size – can accept contactless payments easily, quickly and securely. Small and m...
Learn More
Why Square Could Be the Most Formidable Bank Competition
FinTechs are launching banking services and targeting your small and medium merchant customers. Small and medium merchant...
Learn More
Q1 2021 Platform Updates and Enhancements
As always, we've been hard at work updating and enhancing our Payments Enablement Platform. During the past quarter, we re...
Learn More
Webinar: How Digital Banking Services Enable Banks to Successfully Compete with Rising Fintech Disruptors
Kyle Pexton, NMI President & CFO, took part in a recent Payments Journal webinar. Kyle was joined by Raymond Pucci, Direct...
Learn More
Banks Can Compete with Fintechs. Here’s How.
Banks today face growing competition from financial technology companies (Fintechs). The mobile banking, payment processin...
Learn More
NMI to present panel session at Ticketing & Payments Innovation Online Summit
NMI will be at the Ticketing & Payments Innovation Online Summit 2021 from the 30 - 31 March. This online event will exami...
Learn More
Leaders in Payments D&I Summit 2021
Our Chief People Officer, Kim Norwesh will be taking part in the Leaders in Payments D&I Summit on April 14th from 12pm - ...
Learn More
What’s Driving the Ghost Kitchen Trend?
The concept checks the boxes for doing business in a pandemic, but it takes the right technology to make it work. Success...
Learn More
Parking Pay Stations and Payment Apps: Commuters Demand Choice
New technology and omnichannel payments enable parking facilities to make payments frictionless. Parking facilities face ...
Learn More
How Banks Can Defend Their Place in the Payments Value Chain
Banks can actively compete with large banks and fintechs that have been encroaching on their business. Banks and credit u...
Learn More
Checklist for Choosing A Payment Gateway
Use this 10-point list to help find a payment gateway partner that will provide the most significant benefits to your cust...
Learn More
2021 Payment Trends Every Developer and ISO Should Know
The rate of change in the payments space has increased over the past decade – and the coronavirus pandemic has accelerated...
Learn More
2021 POS Software Trends Report: Accelerating Innovation
Hospitality Technology released their 2021 POS Software Trends Report, highlighting restaurant operators’ top priorities f...
Learn More
2021 Payment Trends Poised to Make Big Impact
Retailers, restaurateurs and other merchants have made significant changes to adapt to health and safety requirements, evo...
Learn More
Contactless is no passing fad. It’s the future of payments
Kyle Pexton, NMI President and CFO, was recently published in Forbes talking about the staying power of contactless paymen...
Learn More
Are stores going to turn into ghost towns?
Learn more in this recent RetailWire article about how consumer preferences are shifting and what safety protocols should ...
Learn More
The SPENDemic: Holiday Shopping During COVID-19
Our SVP of Product, Jennifer Sherman sat down with Payments Journal to discuss the shifting holiday shopping landscape and...
Learn More
7 Payment Processing Tips for the 2020 Holiday Season
Welcome to 2020’s holiday shopping season, a critical time of the year for most merchants. With so much at stake, even mor...
Learn More
Proper Sanitary Procedures and Touchless Payments Key to Small Business Success in 2020 Holiday Season
Small businesses can succeed this holiday season by implementing proper sanitary procedures and touchless payment systems....
Learn More
Holiday Shopping 2020: More Sales, Less Contact
COVID-19 has ensured that this holiday season, like the rest of 2020, will be unlike any other. Brick and mortar retailers...
Learn More
Main Street pins hopes on Small Business Saturday sales to help stay afloat
Our Chief Strategy Officer, Nick Starai, sat down with CNBC to discuss what small businesses need to focus on and prioriti...
Learn More
Single-Source Enablement for Partners
The Green Sheet recently shined a spotlight on NMI in a company profile that highlighted major benchmarks over the last fi...
Learn More
Survey: Consumers are taking a cautious approach to Black Friday
Retailers that don’t offer contactless payments risk losing sales this holiday season. Learn more about how retailers need...
Learn More
Black Friday won’t matter as much for retailers this year. Here’s why.
The COVID-19 pandemic, which upended retail this spring, has already left its mark on the holiday shopping season. Our 202...
Learn More
Shoppers will avoid retailers without contactless payments this holiday season
Even though the end of the pandemic is difficult to predict, consumers are still planning their holiday shopping – but the...
Learn More
Vijay Sondhi on his journey to become CEO of NMI & the future of payments
During Episode #5 of the Leaders in Payments podcast, hosted by Greg Myers, NMI CEO Vijay Sondhi discussed his journey to ...
Learn More
2020 holiday shopping season off the healthy start
How are retailers and merchants preparing for Black Friday and the holiday shopping season? Our 2020 Holiday Spending Insi...
Learn More
ISOs need to find a new level of agility
It’s more important than ever that ISOs and software developers enable merchants to offer omnichannel payments and ensure ...
Learn More
2020 Holiday Spending Insights Report: Shoppers are looking for convenience and protection from COVID-19
While the future of the pandemic is difficult to forecast, consumers aren’t letting uncertainty rain on their holiday shop...
Learn More
NMI named top financial security solution provider of 2020
NMI is pleased to be recognized as a top financial security solution provider by CFO Tech Outlook and to have our Presiden...
Learn More
Simplified EMV and contactless integrations
COVID-19 has accelerated the need for providing sanitary, safe and convenient payment methods for consumers. As storefront...
Learn More
Webinar Recap: 2021 Product Roadmap
In our recent webinar Jennifer Sherman, NMI’s SVP of Product gave a look into what's coming next for NMI and how we're emp...
Learn More
The payment evolution: New technologies to capture revenue
Consumers’ need for convenience has rapidly accelerated amid the COVID-19 pandemic, especially when it comes to how they p...
Learn More
Are you and your merchants protected from phishing attacks?
If you didn’t know, October is Cybersecurity Awareness Month in the US. This year’s theme is “Do Your Part. #BeCyberSmart....
Learn More
Q3 2020 Platform Updates and Enhancements
As always, we've been hard at work updating and enhancing our Payments Enablement Platform. During the past quarter, we re...
Learn More
7 ways retailers, banks and fintechs are innovating amid the coronavirus pandemic
Amid the disruption of the coronavirus pandemic, many companies are taking a chance on innovative new technologies to keep...
Learn More
Webinar recap: Strengthening commerce solutions with contactless payments
In our recent webinar Nick Starai, NMI’s Chief Strategy Officer, discussed contactless payment trends, ways to quickly and...
Learn More
Unattended kiosks: Self-service reaches new levels
Unattended kiosks aren't a new concept, but a variety of factors are driving adoption and changing the way some businesses...
Learn More
The resurgence of QR codes
One way the pandemic has changed how customers shop is through the increased adoption of QR code technology in the consume...
Learn More
The Sudden Ascent of QR Codes
QR-code transactions have ridden a rising wave sparked by consumers’ fears of touching surfaces like terminals and keypads...
Learn More
Retailers are doing more with QR codes amid the coronavirus pandemic
The humble QR code had been on the rise as a payment method for many years, but the pandemic expanded its use in the U.S. ...
Learn More
Steps to take to ensure the highest level of contactless card transaction security
Since the pandemic began, consumers have gravitated toward doing business in the most socially distanced, touch-free ways....
Learn More
QR Codes in Retail Create a Simple Option for Contactless Payments
QR code technology has been around for years, but it looks like it's time, due to the current demand for touchless solutio...
Learn More
Tech’s Role in the Future of Restaurants
Restaurants have been drastically and, in some cases, permanently changed in recent months, and it’s likely that dining es...
Learn More
Tap to Mobile: A payment revolution for SMBs and micro-merchants
For most merchants, payment terminals have become ubiquitous necessary parts of their technology investments and the cost ...
Learn More
COVID-19 Becomes US Contactless Payments Catalyst
COVID-19 has consumers and merchants rethinking the way shopping and payments are done. Paying with potentially tainted ca...
Learn More
Invest Bristol and Bath Company Spotlight
Invest Bristol and Bath sat down with NMI’s CISO, Jeremy Gumbley to talk all about our company’s roots in West of England,...
Learn More
Big platforms like Instagram are increasingly using QR codes
QR code adoption has skyrocketed as a result of COVID-19, and more and more industry leaders are beginning to use them. In...
Learn More
Payment integration checklist: 5 traits to look for in your payment partner
The right payment gateway partner can mean the difference between success and failure in today’s shifting climate. This is...
Learn More
Innovative payment technologies that commuters will love
Social distancing has consumers making payments from their cars -- and wary of cash and using PIN pads. Here’s how you can...
Learn More
Green Sheet Q&A with Jennifer Sherman
QR codes started gaining popularity in the restaurant industry and now are making their way into other industries such as ...
Learn More
Offer Kiosks to Enhance Your Clients' Omnichannel Businesses
Kiosks bring a part of the digital shopping experiences in-store as well as providing a sanitary, socially distanced way t...
Learn More
Reasons to follow Starbucks' lead on mobile payment acceptance and pickup-only
A mobile ordering and payment app and pickup-only locations not only streamlines customer experiences, but it also meets t...
Learn More
All of a sudden, QR codes are everywhere
QR codes are infiltrating the restaurant industry, offering an easy touchless ordering option amid the coronavirus. Our SV...
Learn More
The advantages of restaurant online ordering and delivery over third-party platforms
Restaurants that quickly signed with third-party ordering and delivery platforms may be rethinking their decisions now. Gi...
Learn More
FIRESIDE CHAT: Fueling the recovery of COVID
Today’s chat is hosted by Grace Waller, NMI’s Marketing Project Manager who sat down with Jen Sherman, NMI’s SVP of Produc...
Learn More
How ISOs were forced to adapt early on in coronavirus pandemic
Amid the COVID-19 outbreak, ISOs leveraged payment partnerships to address the evolving needs of merchants, such as enabli...
Learn More
COVID-19 continues to evolve the customer experience
It's safe to say that the world will never be the same after COVID-19. Nearly every aspect of our lives has changed and, i...
Learn More
More distinction between banks and non-banks is on the horizon
The recent news regarding German payments giant, Wirecard and the discovery of a large amount of missing money from their ...
Learn More
Will card-not-present transactions continue to dominate post-coronavirus?
Macro consumer behavior trends aren’t static. They evolve and change. Concerns related to the economy, news and media infl...
Learn More
As retail reopens, voice tech takes center stage
The COVID-19 pandemic has created an opportunity for a new touchless world, bolstered by voice technology. NMI’s head of p...
Learn More
Cooking up a comeback
The National Restaurant Association predicts the casualty rate for restaurants will be about 20% as a result of the corona...
Learn More
COVID-19 opens door for software innovation
After months in the dark, restaurant dining rooms are beginning to reopen. Government-mandated shutdowns due to the COVID-...
Learn More
Starbucks’ coronavirus plan demonstrates the future of fast food
In a recent PaymentsSource article, Vijay Sondhi, NMI’s CEO discusses how Starbucks’ new pickup store concepts will set th...
Learn More
The rise and rise of the unattended kiosk
Pete Alcock, NMI’s Head of Product Marketing, recently wrote an article for Kiosk Solutions Magazine covering the behavior...
Learn More
Business has changed. Use the opportunity to innovate your payments experience
In a recent article published in Payments Journal, Nick Starai, NMI’s Chief Strategy Officer, shares the importance of SMB...
Learn More
The rise of contactless payments in a coronavirus world
Nick Starai, NMI’s Chief Strategy Officer, recently wrote a guest post for Transaction Trends covering why consumers are t...
Learn More
Restaurant software needs new functionality in a coronavirus world
There aren’t many markets that have been untouched by the coronavirus pandemic. One of the hardest hit has been the restau...
Learn More
Fireside Chat: The importance of platform reliability & security in a pandemic
As the COVID-19 pandemic continues on, the importance of having a reliable and secure technology partner is crucial to the...
Learn More
COVID-19 Pushes Merchants Online: Are Your Customers Ready?
For years now, brick-and-mortar retailers have battled against online competitors like Amazon. The consensus advice to mer...
Learn More
Payments companies step up to help amid COVID-19 crisis
Nick Starai, NMI’s Chief Strategy Officer, was featured in a recent article in the Green Sheet covering how payment compan...
Learn More
Is your payment gateway an asset or liability during tough times?
The COVID-19 pandemic has probably changed our world forever and has tested us in ways we couldn’t possibly imagine. Nearl...
Learn More
The benefits of contactless parking payments during the COVID-19 crisis
Pete Alcock, NMI’s Head of Product Marketing, was featured in Parking Today discussing how contactless parking payments ar...
Learn More
Fireside Chat: Maintaining resilience during COVID-19
With so much uncertainty surrounding COVID-19, it’s hard to know what’s going to be around the corner. Maintaining resilie...
Learn More
Contactless Payments Play Significant Role In Curbing Spread of COVID-19
With the aggressive spread of COVID-19 across the world, governments have advised citizens to minimize social interactions...
Learn More
Celebrating What Matters Most — the NMI team!
Our mission at NMI is to use our expertise to enable more payments, in more ways and more places. In 2019 we hit new heigh...
Learn More
The Crisis in Authentication
NMI CEO Vijay Sondhi was recently featured in Digital Transactions, along with five other payments professionals, discussi...
Learn More
IoT Technology Helps Create Seamless Unattended Payments
Internet of Things (IoT) technology can transform processes to make them more efficient and convenient. NMI CEO Vijay Sond...
Learn More
Will Mobile Payments around the World Shape the US Market?
Retail m-commerce sales in the US totaled $207.2 billion in 2018, and contactless payments have grown modestly — the numbe...
Learn More
How NMI Helped Fattmerchant Enhance Their Product & Enable Omnichannel Growth
Fattmerchant is a payment solutions and technology provider for merchants and ISVs and has seen tremendous growth for the ...
Learn More
Become a NextGen ISO and Stay Relevant in an Ever-Changing Industry
Read the headlines from your favorite tech publication or blog on any given day and you’ll probably get an instant headach...
Learn More
Adopting the Pay-Fac Model May Be Easier Than You Think
Nick Starai, NMI Chief Strategy Officer, was featured in Transaction Trends discussing what the pay-fac model is, the pros...
Learn More
A Payment Gateway as a Technology Enabler for ISOs, ISVs, & Payment Facilitators
Nick Starai, Chief Strategy Officer of NMI, sat down with George on the Payments on Fire podcast to discuss the role of th...
Learn More
Tap into Omnichannel Opportunities beyond Retail
Nick Starai, NMI Chief Strategy Officer, recently discussed the expanding opportunities of omnichannel in the Green Sheet....
Learn More
How to Help SMBs Compete and Thrive
In the latest issue of Digital Transactions, NMI Chief Strategy Officer Nick Starai talks about the benefits of unified ...
Learn More
NMI to exhibit at NPA 2019
NMI will be exhibiting at the 2019 NPA Convention & Expo taking place at the Loews Sapphire Falls Resort in Orlando, FL ...
Learn More
Is the Payments Industry Ready for NextGen ISOs?
Nick Starai, NMI Chief Strategy Officer, discusses the common characteristics of NextGen ISOs in the latest issue of the...
Learn More
Tokenization: New Life Given to Old Technology
Last month NMI exhibited at RSPA RetailNOW in San Antonio. The ISV and POS dealer-focused event is where retail and rest...
Learn More
Enable E-Commerce Payments With A Single Line of Code
Online merchants face an uphill battle every day. They have to master branding, merchandising, shopper personas, personali...
Learn More
How Payments Solutions Help Ecommerce Companies Move from Clicks to Bricks
Although ecommerce technology can provide many types of customer-pleasing experiences, it hasn’t yet come up with an alt...
Learn More
Coming soon: Widespread US Contactless Payments Adoption
Nick Starai, NMI Chief Strategy Officer, covers how the UK has set the stage for the rise of contactless payments in the...
Learn More
Shifting to SaaS Payment Solutions
For ISVs and ISOs, there are many point of sale (POS) and payments trends having a significant impact on the industry. F...
Learn More
NMI exhibiting at WSAA 2019
NMI will be exhibiting at Western States Acquirers Association (WSAA) September 18-19 at the Omni Rancho Las Palmas Reso...
Learn More
NMI exhibiting at TCF 2019
NMI will be at TCF 2019 taking place in Bristol from the 24-25 September. TCF brings together transport operators, consu...
Learn More
RetailNOW 2019
NMI will be exhibiting at RetailNOW 2019 at booth #132 taking place at the Henry B. Gonzalez Convention Center July 28-3...
Learn More
NMI will be at Money20/20 USA 2019
NMI will be at Money20/20 USA taking place October 27-30 at The Venetian in Las Vegas. With over 11,500+ attendees, 2,100+...
Learn More
NMI to exhibit at MWAA 2019
NMI will be exhibiting at the annual MidWest Acquirers Association (MWAA) conference 2019 at the Renaissance Schaumburg ...
Learn More
Omnichannel: Growing beyond retail
In a recent interview with PYMNTS, Jennifer Sherman, SVP Product at NMI, talked about the appealing uses of omnichannel ...
Learn More
Contactless Payments: The Next Milestone in U.S. Payments
Global contactless payment adoption has grown at a fast pace in recent years. Our data shows that 42% of all UK transact...
Learn More
The Software and Payments Divide is Shrinking
It wasn’t all that long ago that software and any payments components were completely separate when it came to the final s...
Learn More
How Bristol became the U.K.’s leader in contactless payments
Bristol was recently revealed to be the contactless capital in the UK. Close to 75% of card transactions in Bristol were c...
Learn More
Contactless Payments: What’s Driving Contactless Payment Adoption?
Contactless payment adoption is growing around the world, and the stage is set for widespread adoption in the U.S. in th...
Learn More
Contactless Payments: Why the NYC Transit System Could be the Key to US Contactless Payment Adoption
New payment technology may have the potential to make consumer experiences easier and more convenient, but if few people...
Learn More
Closing In On Contactless Payments’ Tipping Point
In an interview with PYMNTS, NMI Chief Strategy Officer Nick Starai, said a number of factors may be leading contactless...
Learn More
NMI to exhibit at IPMI
NMI will be exhibiting at the International Parking & Mobility Institute (IPMI) Expo taking place at the Anaheim Convent...
Learn More
NMI to exhibit at CNP Expo 2019
NMI will be exhibiting at the upcoming CNP Expo 2019 at booth #313. The event will take place at the Marriott Marquis in...
Learn More
CEO INSIGHTS: Revenge of the Small Business
In a podcast with Patti Murphy and James Shepherd from the Green Sheet, NMI CEO Vijay Sondhi sat down to discuss how ...
Learn More
NMI at Money20/20 Europe
NMI will be at Money20/20 Europe in Meeting Cube #MC6, taking place at The RAI in Amsterdam from the 3-5 June 2019. Last...
Learn More
Will Contactless Payment Cards Make Mobile Wallets a Thing of the Past?
Since Google introduced Google Wallet in 2011, Apple launched its first mobile wallet in 2014, and Samsung and Android f...
Learn More
How Developers Can Offer a Seamless Merchant Experience
Developers can simplify payments for merchants on their own When it comes to building credit card processing into your so...
Learn More
Meet NMI at RBTE 2019
NMI will be exhibiting at Retail Business Tech Expo (RBTE) taking place at the Olympia in London from the 1-2 May on Stand...
Learn More
How Contactless Payments Work – and Work Securely
U.S. consumers are about to have a new way to pay. Chase, the U.S.’ largest credit card issuer, announced that by the en...
Learn More
NMI to exhibit at PF World 2019
NMI will be exhibiting at booth #8 at the upcoming PF World 2019 event taking place at the Hyatt Regency Hotel in Santa ...
Learn More
Meet NMI at Parkex 2019
We’ll be exhibiting at the annual Parkex Exhibition in Birmingham from 2-4 April on Stand #P216. Parkex is one of Euro...
Learn More
Omnichannel: The revenge of the brick-and-mortar store
In an interview with PYMNTS, NMI CEO Vijay Sondhi, discusses Omnichannel and how reality has yet to catch up to its prom...
Learn More
Meet NMI at PIE 2019
We’ll be exhibiting at the annual Parking Industry Exhibition (PIE) in Rosemont from the 12-13 March on Booth #814. PIE ...
Learn More
CEO INSIGHTS: How IoT Payments Make The Old (Transaction) New Again
In a podcast with Karen Webster of PYMNTS.com, NMI CEO Vijay Sondhi delved into the ways that IoT is bringing every...
Learn More
How Payments Can Help Reach Omnichannel Retail Nirvana
Years ago, when retailers first envisioned what ideal omnichannel retail would look like, they pictured seamless shoppin...
Learn More
NMI exhibiting at Transport Ticketing Global 2019
What: Transport Ticketing Global is the annual get together for the entire public transport community involved in transp...
Learn More
NMI at NEAA 2019
What: NEAA provides an educational forum that covers the most current industry issues, trends, topics and access for att...
Learn More
NMI at TrusTech 2018
We’ll be at TrusTech 2018 in Cannes from the 27-29 November on Booth #RIV J054. TrusTech encompasses all the secure tech...
Learn More
The future of payment: how tokenization is paving the way for a secure future
For years the payments industry has been hard at work developing and enhancing technologies and methodologies to protect s...
Learn More
Payment innovations create value for retailers across multiple touch points
Online commerce will grow at more than six times the rate of in-store sales through 2022, according to research, reaching ...
Learn More
NMI at Money20/20 USA
Come check out the new NMI at booth #1837 at Money 20/20 October 21-24 in Las Vegas! We are anticipating another exciting ...
Learn More
Here’s Why You Should Demand Remote Key Injection From Your Payment Gateway
Very seldom do we speak with software developers who want to spend their valuable time or their staff’s time on payment in...
Learn More
Counter Solutions, Creditcall, Diebold Nixdorf and Sodexo partner to create micro-market ePOS solution for GlaxoSmithKline plc
When it comes to building a successful software development practice, leading ISVs (independent software vendor) not only...
Learn More
All P2PE Solutions Are Not Created Equally
Security-minded ISVs, ISOs, and merchants know that P2PE is one of the most critical pieces to the puzzle of protecting an...
Learn More
Payments Insights: Latest US EMV Migration numbers
U.S. EMV Numbers Show Improvement, But Highlight Lagging ISVs and Merchants. Consumers today expect their shopping experie...
Learn More
Taking a Placement Year at NMI
Meet Dan! Dan, a student from UWE, undertook a placement year at NMI as a Software Developer. Why did you choose to d...
Learn More
Will 2018 be the year of contactless payments in the US?
In the UK, card payments have overtaken cash payments and now account for more than 50 percent of all retail purchases, of...
Learn More
CTO Insights: Can PIN-on-COTS Take EMV The Final Mile In The US?
Earlier this month, the PCI Security Standards Council released a new security standard that allows for PIN entry on comme...
Learn More
The Ultimate White Label Payment Gateway Introduction for Merchant Acquirers
The Average Payment Gateway What Payment Gateways do Payment gateways play an essential role in the processing of a cred...
Learn More
4 Reasons To Love Working at the Creditcall WeWork Office
With our New York office quickly expanding we wanted to share some experiences of working for Creditcall in the Big Apple....
Learn More
CTO Insights: PIN-on-Glass is coming
Imagine taking a regular mobile phone and turning it into a payment device with a simple app download. That’s the utopian ...
Learn More
Transit Insights: Studies highlight transportation desire for modern payment methods
Over the past couple months, we’ve written about the contactless payment revolution taking place in the mass transit secto...
Learn More
Transit Insights: Is Transit ready for the contactless payments revolution?
Translink explains how it will bring cutting edge fare collection to public transport in Northern Ireland. By Creditcall T...
Learn More
10 Top Tips to Studying in Bristol
Being born and bred in Bristol (though we’re now known worldwide), all of us at Creditcall HQ wanted to welcome new and re...
Learn More
Mass Transit Is Ready For Credit & Debit Payments. Are ISVs?
Today, travelers using the tube and mass transit in the London area have the ability to pay for their fares using their ow...
Learn More
CEO Insights: SME Retailers Being Neglected When It Comes To Next-Gen Payment
In today’s world of retail dominated by the Amazon’s of the world, SMEs need to leverage every resource they can to survi...
Learn More
CEO Insights: Creditcall Named To “1000 Companies to Inspire Britain” List
At Creditcall, we have a lot to celebrate this month. We were recently named to the “1000 Companies to Inspire Britain” l...
Learn More
CEO Insights: It’s Time To Address The Payments Needs Of European SMEs
In past blogs we’ve discussed the many challenges facing software developers when it comes to keeping up with payments se...
Learn More
CEO Insights: Contactless Payments On The Rise Globally
The headline says it all. Reports from a variety of sources indicate that contactless payments have risen greatly over the...
Learn More
CEO Insights: What’s Your Omni-channel Strategy?
As consumers, we’re all aware of the changes that have taken place in the retail world when it comes to our everyday shop...
Learn More
CEO Insights: The Struggles Of An ISV In A Payments World
Software developers with solutions that intersect with the world of payment processing know that business can be fun, e...
Learn More
CEO Insights: EMV in US still has a long way to go
The latest EMVCo numbers were published just before the New Year. While the latest numbers only reflect transactions up t...
Learn More
CEO Insights: Will 2017 bring us the ultimate payment method?
In my previous post, we discussed the confusion created by the various payment-related products, apps, and services that h...
Learn More
CEO Insights: Payment methods, will we ever settle on a standard?
I was recently at a restaurant just outside of London with my wife and when we got to the usual payment experience, we sa...
Learn More
CEO Insights: New payment methods accelerate EMV
Over the past few weeks, we’ve been discussing EMV adoption within the United States. Specifically, what’s driving adopt...
Learn More
CEO Insights: It’s time to address slow EMV transactions
One of the most common complaints we hear about EMV is the lengthy transaction times compared with standard swipes. While ...
Learn More
CEO Insights: Are chargebacks helping or hurting EMV adoption?
Last week we discussed the current state of EMV adoption in the United States. Today, more than a year past the original O...
Learn More
CEO Insights: Don’t let EMV certifications slow you down
Despite being more than a year past the U.S. EMV liability shift, there’s still much work to be done. Depending on which o...
Learn More
Weekly EMV Industry News Roundup - 11 August 2016
U.S. Payments Forum updates minimum requirements for US EMV chip deployment Finextra To help merchants and acquirers dev...
Learn More
PayFac Sooners and Boomers
Payment Facilitators (Pay-Fac) may be the next wave of “timing is everything” for the payments industry and could bring a ...
Learn More
Weekly EMV Industry News Roundup - 4 August 2016
Square’s Pricey Bet Pays Off as Merchants Pick Readers that Combine NFC + EMV PaymentsSource The tough move from free...
Learn More
Weekly EMV Industry News Roundup - 28 July 2016
Will the Olympics ‘payment ring’ jumpstart NFC demand CSO Near Field Communication (NFC) – the “mobile wallet” techno...
Learn More
Weekly EMV Industry News Roundup - 22 July 2016
EMV Group Rebrands to go Beyond Chip Cards PaymentsSource The industry-led EMV Migration Forum is changing its name a...
Learn More
Weekly EMV Industry News Roundup - 15 July 2016
Visa’s mobile payments push goes for Olympic Gold PaymentWeek The Olympics—whether summer or winter variety—are a gre...
Learn More
Weekly EMV Industry News Roundup - 30 June 2016
Move could speed retailers’ shift to secure chip cards Chicago Tribune The switch from magnetic stripe credit and debit ...
Learn More
Will PayFacs Kill the VAR Model?
Integrated payments has been the darling of the finserv industry for years now, but it’s possible a category killer is loo...
Learn More