Instant Systems is an ISV known for innovating in the unattended retail space. They got their start building software for DVD rental kiosks, and have since used that experience to develop cutting-edge unattended selling options. They use NMI’s payment platform to power vending systems, retail and rental kiosks, and even unmanned stores.
As Instant Systems grew their business, they needed a flexible payment system that worked around the globe. While demand for their technology was growing with the rise of unattended selling, using all-in-one payment providers was preventing Instant Systems from scaling. They were forced to perform time-consuming, expensive manual payment integrations for each new customer they brought on board.
“We needed to build a generic payment solution that we could reuse for every new customer in all the areas we operate in,” said Johan Snygg, Instant Systems Sweden AB Chief Software Engineer. “That is why we started to look around for a great payment provider.”
The new integration also needed to be flexible and future-proof
to work for the variety of systems they build:
- Standard vending and kiosk solutions
- Click-and-collect tokenized app payments to vend items using
- Tokenized payments to rent equipment like paddle tennis
racquets and balls from kiosks
- Unattended stores controlled by intelligent sensors, with cards
tokenized against an app
How NMI Helped
Instant Systems had previously used Creditcall (acquired by NMI in 2018) to power transactions for DVD rental kiosks. So they included NMI in their search for a new payments relationship. They were impressed enough with NMI’s global presence and reliability to choose them as their new partner.