Jerry Renkowski

SVP & GM, MRM Software Services

Jerry Renkowski is NMI's SVP & GM, MRM Software Services.

With 8 years of experience in Payments, Jerry has successfully led Support, Integration, Implementation, Launch and Customer Success teams. Under his leadership, the Partner Experience organization focuses on providing an exceptional experience to partners throughout the entire post-sales customer journey.

Jerry is dedicated to ensuring that every partner interaction is seamless and efficient, contributing to the overall success and satisfaction of NMI’s valued partners.

Articles by Jerry Renkowski:

Man sits at computer with smile on his face knowing how to use his CRM in a banking environment.

Why Payments CRMs are Key to Banks Competing with Fintechs and Big Platforms By Jerry Renkowski Banking is a competitive industry. For smaller banks to keep up with national giants, they need to do two things: First, offer customers services that are wider in scope and higher quality than the competition. And second, open up new sources of non-deposit and non-interest revenue to diversify r... Read More

Payment industry customer support best practices

Top 7 Customer Support Best Practices for Payment Providers By Jerry Renkowski Payments are a big deal. If a merchant can’t get paid, their business can quickly grind to a halt, causing frustration and impacting their cash flow and financial health. But even tiny payment issues can cause big headaches, making it crucial for payment providers to offer the most effective, fri... Read More