Why Payments CRMs are Key to Banks Competing with Fintechs and Big Platforms
Banking is a competitive industry. For smaller banks to keep up with national giants, they need to do two things: First, offer customers services that are wider in scope and higher quality than the competition. And second, open up new sources of non-deposit and non-interest revenue to diversify revenue.
Those two things make payment processing and merchant services a slam dunk for most small banks. However, many banks aren’t optimizing their revenue from merchant services, if they even offe...
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Fintech Trends & Insights
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NMI’s perspective on payments industry trends, innovative tech solutions, merchant management and operational best practices.
Why Payments CRMs are Key to Banks Competing with Fintechs and Big Platforms
Banking is a competitive industry. For smaller banks to keep up with national giants, they need to do two things: First, offer customers services that are wider in scope and higher quality than the competition. And second, open up new sources of non-deposit and non-interest revenue to diversify revenue.
Those two things make payment processing and merchant services a slam dunk for most small banks. However, many banks aren’t optimizing their revenue from merchant services, if they even offe...
Read More
From Prediction to Reality: A Look Back at Our 2025 Projections
A year ago, we made our predictions for 2025 in From Frictionless to Future-Ready: 2025 Executive Trends & Predictions. Now, it’s time to take a look back at how some of those predictions panned out.
How did we do? Some predictions, like the spread of biometric payments, turned out to be slightly ahead of their time. Others did a good job of describing key industry trends that emerged throughout the year, while a few didn’t quite land where we expected them to.
Let’s dig into some of t...
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Accelerate Onboarding with Payments-Centric CRM Modules
Embedded software-as-a-service (SaaS) payments are the future. For your users, they simplify things by using payments integrated directly into the operational software they already depend on. For you, they represent a way to monetize the payments flowing through your software, turning a cost center into a revenue driver and enabling you to deepen relationships and create stickier customers.
But embedded payments are not an “if you build it, they will come” scenario. Your users have no shorta...
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Prediction: Network Tokens Will Take Center Stage While Agentic Commerce Tests the Industry
It’s that time again! As we start the new year, the NMI Executive Leadership team each lay out their vision for where the payments industry is going. Last time, I predicted that 2025 would be dominated by merchant demand for simpler payment solutions. I still think that’s going to be a major trend in 2026, but this year, I want to focus on a couple of new areas:
The emergence of network tokenization as a foundation for future payments
The questions agentic commerce will force us to ans...
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