IPS offered white-glove payment services to complex businesses with unique and difficult needs. It needed a gateway that could leverage its knowledge, experience and connections to solve hard problems for the most challenging merchants.
NMI equipped IPS with the tools to move faster and serve smarter. Granular data access to troubleshoot problems in real time, and a single entry point to global processing options, enabled a stronger, more scalable, high-touch model.
International Payment Solutions (IPS) is a payment service provider offering complete omnichannel processing and merchant services. Founded in 2009 in Glendale, CA, IPS made its name delivering high-touch payment services for merchants with unique challenges, like multinationals and companies with unresolved chargeback issues. IPS services merchants worldwide and prides itself on its deep industry expertise and high-touch, customer-centric business model.
IPS specializes in helping merchants that other providers struggle to serve, those with complex setups, cross-border needs, or high-risk profiles. It provides a highly personalized, hands-on service, but to maintain this white-glove support, IPS needed better insight into its portfolio and greater control over every stage of the payments process.
“We help the most complex merchants in an already complex space,” said Chris Gaines, Founder and CEO of IPS. “Those merchants aren’t professionals in our industry, and they don’t know what we know. So, imagine a merchant struggling with chargebacks, and their account is at risk of being shut down. They don’t have redundancies in place, and they don’t know what’s going on or what to do. To serve them, we need crystal clear visibility into what they’re doing and the ability to design the right solution and implement it on their behalf. NMI assists with that on the tech side.”
Another challenge was centralizing merchant services for businesses operating in multiple countries.
“I was looking for a one-stop answer,” said Gaines. “How can I tie my client’s operations in five countries into a single solution? It seemed impossible. And then I saw the processor integration list for the NMI Gateway, and it became instantly clear that creating a single-entry point for multi-country operations was something we could do.”
I was looking for a one-stop answer, How can I tie my client’s operations in five countries into a single solution? It seemed impossible. And then I saw the processor integration list for the NMI Gateway, and it became instantly clear that creating a single-entry point for multi-country operations was something we could do.
IPS turned to NMI to provide the advanced technology backbone it needed to serve high-touch merchants at scale. The NMI Gateway became the foundation for its operations — transforming how IPS connected to processors, managed merchants and delivered support.
As a powerful, processor-agnostic platform that connects to more than 200 global payment processors through a single integration, the NMI Gateway gave IPS a unified system for managing complex, international payment flows. It offered full visibility into merchant activity, granular data access for faster troubleshooting, and the flexibility to manage multi-MID, multi-country operations all in one place.
With NMI powering its infrastructure, IPS has been able to combine deep payments expertise with cutting-edge technology to serve its merchants worldwide — all without compromising its personal, white-glove approach.
The NMI Gateway delivered everything IPS needed to match its ambitions:
“The NMI Gateway is the core of our tech stack now,” said Gaines. “It lets us combine our expertise with real-time data access and global reach. We can take what we know about solving difficult problems and actually put it into practice — fast.”
The flexibility of the NMI Gateway empowered IPS to deliver a smarter, faster and more resilient service model. No longer constrained by processor limitations or data silos, IPS can now design, deploy and maintain truly global merchant solutions all through one platform.
With NMI as its technology partner, IPS has evolved from a payments facilitator into a technology-enabled solutions provider capable of serving the world’s most complex merchants with confidence and control.
The NMI Gateway is the core of our tech stack now, It lets us combine our expertise with real-time data access and global reach. We can take what we know about solving difficult problems and actually put it into practice — fast.
The flexibility of the NMI Gateway empowered IPS to deliver a smarter, faster and more resilient service model. No longer constrained by processor limitations or data silos, IPS can now design, deploy and maintain truly global merchant solutions all through one platform.
With NMI as its technology partner, IPS has evolved from a payments facilitator into a technology-enabled solutions provider capable of serving the world’s most complex merchants with confidence and control.
And that’s why, when I recommend a gateway to a client, I always go with NMI as my first choice.
Through its partnership with NMI, IPS has transformed the quality, speed and scalability of its service. The NMI Gateway gives IPS the visibility and control needed to resolve complex issues in real time, strengthen merchant relationships and deliver a consistently high-touch experience, even as its portfolio grows.
The impact is clear across every metric that matters: happier merchants, faster onboarding and stronger retention. IPS can now troubleshoot and optimize merchant performance instantly, often turning challenges like low approval rates into quick wins that directly improve clients’ bottom lines.
“The results really come through in how happy our merchants are,” said Gaines. “When I get a merchant complaining about something like low approval rates, and we can get them onto a gateway that makes it easy to figure out why and fix it, that makes a material difference to their bottom line. That’s money in their pocket. So, that’s a merchant that’s going to be with us for a long time. And the fact we can get it set up for them so quickly — we’re talking sometimes as little as 48 hours to integrate it into complex SaaS [software-as-a-service] — it’s just a level of experience merchants aren’t used to getting in this industry.
“And that’s why, when I recommend a gateway to a client, I always go with NMI as my first choice.”