What Do Consumers Really Want From Payments in 2025?
Speed and security matter, but today’s consumers are asking for more. From tap-to-pay and self-checkout to AI-driven recommendations and personalized rewards, today’s shoppers expect payment experiences to be seamless, flexible and in step with their lives.
To uncover what’s driving these expectations, we surveyed 1,000 U.S. consumers to ask how they prefer to pay and what they want to see from the payments industry in 2025 and beyond. Their responses reveal clear priorities, surprising divides and actionable insights for SaaS platforms and payment providers who want to stay ahead of the curve.
Download the ebook to learn:
- What payment features matter most to Gen Z, Millennials, Gen X and Boomers
- Why security, speed and flexibility are table stakes
- Where consumers expect to see self-checkout options — and where they don’t
- How attitudes toward digital wallets and wearables vary by age
- The roles AI and transparency play in trust and adoption
- How rewards and personalization are redefining loyalty in 2025
- What’s keeping consumers up at night (and how providers can ease those concerns)
The future of payments isn’t just about innovation but meeting real expectations with simple, secure and flexible solutions. There’s no going back to a world of only cash and coins, but there are ways to stay ahead and ensure you’re creating experiences that delight your merchants and their customers — no matter their preferences.
Download the full ebook for more insights into consumer payment trends!