Boost Payment Approvals and Reduce Fraud with the Power of Network Tokens
Discover how NMI’s Customer Token Vault, an enhanced version of our Customer Vault Gateway Extension utilizing network tokenization, helps boost efficiency and profitability by replacing sensitive card data with secure tokens, reducing costs, streamlining operations, and increasing approval rates in this on demand webinar.
What You Will Learn:
- Unlocking the Power of Customer Token Vault: Discover partner challenges and how Customer Token Vault delivers effective solutions
- Inside Network Tokenization: Explore network tokenization with a step-by-step walkthrough and real-world examples
- Getting Started: Learn how to enable Customer Token Vault effortlessly and start driving value right away
Transcript
Alright. Good afternoon, everyone. Thank you so much for joining us today and walking through what it means to be able to boost additional payment approvals, reduce fraud, and utilize power of network tokens within the customer token vault. A couple of things to start off with.
My name is Abraham Jimenez. I am your senior manager for partner enablement, and I'm here to walk you through, explain, and show you this new awesome product we're launching. Thanks to Michelle, thanks to Sade. They're on the call with us today.
If it wasn't for our, marketing team and for our product management team, being able to walk through and help us launch this, we wouldn't be able to show you this exciting new feature that's gonna help bring a lot of benefit to what you do. So I do wanna throw a shout out to them. They are gonna be on the call with us today, so we'll learn a little bit more as we go throughout in case there are any questions. So let's deep dive, jump on it, and remember, this is a stay at home webinar, which means you know where the bathrooms are at, you know where your snacks are at.
Feel free to go at any moment because I'm here to show you what network tokens can do. So let's jump right in and talk a little bit about what does this mean for you, how is this going to enhance opportunities, and, really, how are you optimizing this to make it a lot easier for you? So first, as you can see on the screen here, we're enhancing security and minimizing chargebacks.
I'm just gonna repeat that one more time. Minimizing chargebacks. Why is that important? Because we continuously hear this over and over and over again inside of our industry.
What are we doing to help, control our chargeback opportunities? What happens when I go ecommerce? What happens when they do card now present? A lot of chargebacks happen because of different situations, different scenarios.
And mostly, it really depends on the reason and it comes back to it. But what we're doing is we're finding ways of solutions. And with network tokenization, you're gonna not only enhance the security, you're reducing that chargeback opportunity because it utilizes tokenization to protect that transaction. And it not only does it help you protect it, it actually gives you that advanced umbrella protection as I'd call it in regards to breaches.
It helps reduce PCI compliance. It shifts the liability from that chargeback with advanced fraud prevention. And that's really the idea here. In addition to that, we're gonna reduce costs, and we're going to increase approvals.
How? Because what ends up happening with network tokenization, it helps you lower interchange costs. Yes. I said that.
I've confirmed that. I think I emailed Sade, like, ten million times. Are we reducing interchange with this product? And absolutely.
So Sade approves. I approve with lower interchange fees, especially when you're taking in network tokenization to help you reduce that. And, of course, like we mentioned, minimize chargebacks, giving you a significant savings amount, especially when you have a lot of transactions that go through the system. Don't forget, it reduces fraud rates by up to thirty one percent, and it's already going to add a four point three percent to your approval ratings.
Yes. I'm reading the numbers because, again, it's data that we've seen. It's data that's coming through that we know is going to help you reach that end goal. And don't forget, if you're working with businesses that are card not present or you're in an environment where it's ecommerce and you need to have that token, you need to have reoccurring business, think of gym memberships.
Think of anyone that has that customer involved that wants to send out additional data or even business to business opportunities. It's going to reduce that cost factor by giving you additional production. And don't forget, seamless automatic updates. You don't have to worry about anything.
It automatically updates the card details by issuing it directly from the networks. Again, it's a network token opportunity. What more do we need? What more do we want when we're creating opportunities to make it a lot easier?
So we talked a little bit about these opportunities, what they mean, how they work for you, and how it's going to revolutionize that payment opportunity. Opportunity. But let's understand the challenges for why we actually wanted to bring this on board and why we wanted to work with you exclusively to be able to make this a reality. Well, a couple of key points that we continue to hear is that there's an increase, especially when it comes to card not present transactions that we're seeing more fraud, an increase in fraud, an increase in fees, specifically with industries or regions where they're not using any kind of tokens.
Now think of that when you're working with ecommerce accounts, or think of it when you're doing a lot of card not present. You know, if I go back to twenty twenty, which is a year that a lot of us wanna block in our head, but COVID happened. Right? And it's a reality of how that shifted the way we accept payments today to how we used to accept payments.
Yes. We're seeing a lot increase in card present activities, but we also see an increase card present.
And because of that, well, fraud comes with it. Right? And we need to figure out ways to reduce that fraudulent activity. And I gotta tell you, I've been a part of that.
Not not on the side where I'm committing fraud, but on the side where fraud has been committed to me. So, unfortunately, my card has been stolen. You know, I'm very, very wary. When I go to an ATM, the very first thing I do is I grab the little hold of me, and I try to see if it's got a card skimmer on there.
I look at the keypad. I kind of, like, blocked, you know, because we're so ingrained to know that, you know, fraud happens daily. And if you don't prepare yourself establishing yourself to be able to protect yourself, well, how do you how do you actually become, you know, more aware of what that looks like? And because of that, think of card not present environments.
Same concept. Yes. You might not have a card skimmer that you're using, but you've got fraudulent activity happening on the back end.
So because we know that and we know that there's these additional pain points, what the solution is is to find a payment infrastructure that helps reduce fees, that helps reduce fraud cost, that makes it easier for you to operate, and that's where the tokens come into play. Because they separate that card data, they're giving you additional protection by replacing information, supporting those automatic updates, and giving you fraud prevention from the beginning. I'm not talking about the the card number comes here, and then now I'm protecting it over here, and then I'm adding another layer later. I'm talking about from the very beginning. And that's really why this parts are important to understand how that's going to help you. So NMI's and customer token vault will now help discover solutions that are safeguarding your transactions. It'll boost your efficiency and actually cost down costs for specific businesses that you're working.
Now knowing how that's gonna work, a couple of key data entry points that we've considered and that we've seen, just like I mentioned before, these are real numbers.
Thirty one percent reduce reduction in fraud. Keep in mind that transactions happen on a daily basis so much more than they used to. So by reducing that fraudulent opportunity, it also reduces chargebacks. You know, if all of a sudden I call someone up and I tell them, hey.
That wasn't me. I didn't use this card. Someone stole my credit card information. Well, you know, that's your problem, and we we ended up selling it to this person.
I'm I'm gonna charge it back. I'm gonna call my bank and say, that wasn't me. So I want my money back. And guess what, guys?
The banks are gonna most likely side with us with the cardholder, and that's just because of the environment. So why not protect ourselves from the very beginning? Four point three percent increased authorizations.
More opportunities to get those authorizations coming through. We're not seeing fraudulent transactions that are passing. And, obviously, there's so much more that we can add on, not just network tokens, but the idea here is that network tokens are helping reduce these opportunities when it comes to fraud. And, of course, an eighty four percent prioritizing speed and convenience.
That's crazy. I mean, I've seen numbers before, but really using a product like our network tokens, which makes it a lot easier for your consumers to be able to send in data and information, coming directly from the source makes a difference.
So what do we mean by, you know, coming in and working with different tokens and higher approval rates? I'm gonna play this video for you real quick. That's gonna be available. You can watch it now. It's available on YouTube as well. But I'm playing for you real quick to learn a little bit more about Open Tokens.
In today's digital economy, protecting customer payment data while enhancing transaction to offer merchants top tier security and cost savings.
By replacing sensitive card details with secure network tokens managed directly by the major card networks, NMI reduces the risk of fraud and cuts down on costly interchange fees.
Our extension helps your merchants avoid penalties associated with PIN usage and enhances overall security.
The result? Lower fees, fewer declines, and better authorization rates.
Empower your merchants with up to date card information, ensuring higher approval rates and enhanced security.
It's a win win for you and your merchants, building trust and driving sustainable growth.
That is awesome, guys.
She basically said everything I said, but her voice sounded a lot better than mine. So I hope you enjoyed that because I've I know I did. I mean, I'm fired up. So now that we've seen and talked a little bit about network tokens, and remember, you can find this online. So some of your more chance or let's say, you know, you're looking to find, well, what does this do? They you can have this conversation.
So now I'm not gonna bore you, but we're gonna go into how network tokenizations actually work and why this.
So welcome to the flow of network tokenization.
Yes. There's a lot that's happening on your screen today, and I promise you it's a lot easier than what it looks like, but just a lot of touch points.
So the very first thing, when you're using our customer token vault and you have a token created, the merchant actually initiates the very first transaction and the card details, then when once that happens and once the very first transaction gets initiated, NMI is going to request a network token directly from the card network or the schemes or the Mastercard, and it goes via their token service. The card scheme, which is the association, automatically generates a network token, which is shared with the card issue. So whoever issued that particular card and with NMI. So whoever issued that particular card and with NMI.
Now here's the cool part. It's coming directly from the association.
Not from us, not from anyone else, the association.
Now this is generated one time, and we consider this our forever token for now. Our forever token as we're we're generated.
Second, NMI then stores the network token that was generated by the association with NMI's customer token, Bolt, and it's for future cardholder payments. It's already been generated by the card schemes of the association, and the token is valid across the entire payment.
This part's important to remember. One token is generated with the cardholder data that's already been in initiated, and we're holding that in inside of the token.
Third, a cryptable is generated on every single transaction that NMI sends using the network token to the card networks via the token service. This is unique every single time, and it's unique to every single authorization.
I mean, if this isn't cool, I don't know what is. We're talking about a network that's Visa says, here you go, buddy. We receive a token. That token is already is already taking over that cardholder data information.
And then when we send in the transaction, a cryptogram comes in, places their stamp on it, and says, this is only valid for this authorization at this given time. So then we send that information out, and that cryptogram is serving as the token key for that particular transaction.
So it's not just a simple, hey. This is a card, and if this network is stolen, we gotta create a new network. No. You get a token from the network and then a cryptogram that's automatically being used every single time.
And that's what makes it different. You're adding that extra layer of security on top of, on top of. I guess that's the best way to explain it. And last but not least, once the network token with the cryptogram is received by the card network, it is encrypted and only the original card detail information is retrieved.
Keep in mind that it's only shared with the card issuer in order to be verified, and the transaction is promised is processed as normal. Payment is taken. The approval is there. Obviously, if it's declined, it's also declined.
But keep in mind that, there's only particular information that's shared between card networks and the issuing bank. That's it. The token was used at every other stage of the process. So cardholder data is only shared between card networks and issuing bank.
Keep that in mind.
Okay.
So now we know. We know what happens. We know a network is created. We know that all of a sudden, we've got cryptograms. We've got extra layers of security.
How do we activate? How do I turn this on? Abraham, my merchant is asking for this. Or, Abraham, my merchant is not asking for this, but I'm gonna give it to her anyway because they need network tokens today. What do we do? Great question. First of all, a couple of things to consider.
Inside of if you're a partner and you're on here, if you're an existing partner and and your merchant's already processing one of the certified processors to be able to do this, you could see this inside of the customer token vault app in the partners portal marketplace app store. I'm gonna pause here for a minute. There are only specific processors that are currently certified today.
Number one is TSYS, two is EPX, and three is Worldpay four, also known as Vantage.
Only those three are certified today.
Down the line, second half of the year, I believe, or down couple of months later, and let's hope Sade doesn't kill me for saying this, we might have a First Data, certified, but that's not right now. That's down the road. It is already on the project. Right?
So don't don't get worried. Don't think that we left Fiserv out just be or just because we don't like them. No. Absolutely not.
I love Fiserv. I love FIS. I love TSYS. I love all the processes. But then again, I I use them all.
So what can I say? But the reality is we've got more coming down the road just for you. Okay. Back to, what we were talking about here.
If you're an existing partner, it's gonna be inside of the customer token vault and inside of the marketplace apps. Couple of things to consider. Number one, you will be able to offer, activate, or upgrade your merchants from your portal as well sign them up directly from their merchant page. This part's important to to think about.
Thus, once you do this, you cannot offer a free trial. It's either you offer it, you activate it, or it gets upgraded. Now to show you a little bit more, I'm gonna play a quick video.
Customer token vault is an exciting new service from NMI. The best way to think about it is that we've taken the customer vault you know and love and powered it up with network tokenization.
Network tokens are great and have been shown to boost approval rates, reduce fraud attempts, and improve overall security. And the best part is that we've made this dead simple for merchants, so they don't need to know anything about network tokens to get the benefits they provide. In fact, merchants using customer vault already can get upgraded to the customer token vault, and they literally won't have to change a thing about how they use the gateway or how they integrate to other products. Adding customer token vault to a merchant gateway is simple, although there is one more step than the regular vault.
So let's take a look at how that works. So here's a gateway account I have pulled up in my partner portal. And if I scroll down to their value added services, I can see there's a new customer token vault upgrade available. This merchant is already using the customer vault, and so we can upgrade to the token vault to get the benefits of network tokens.
All we have to do is hit upgrade. There is a short application that needs to be filled out, but we're gonna autofill as much of it as we can for you. Typically, you'll just have to select the business ID type and number, provide that, and then you can go ahead and submit.
Most merchants should be approved very quickly. But while they're being reviewed, you can check the status here in this new section on the page, and you can see Visa and Mastercard statuses individually. You can also configure the service for the merchant if you'd like. So we have some sensible default setup, but you can enable tokenization in more services if you'd like or just select everything.
The idea here as well is to make sure the merchant doesn't have to think about this if they don't want to. Now we know that network tokens aren't something every merchant needs yet, so the standard customer vault is still available to all merchants who wanna keep using it, or for new accounts coming on to NMI who just won't benefit enough from tokens yet. If you do choose to add customer token vault to a merchant who's never used customer vault before, the process is identical to the upgrade flow we just showed earlier. Then there's pricing, which is a bit different from the previous customer vault.
The merchant will be billed a monthly fee and a per lifecycle fee whenever they add, update, or delete a customer from the vault, which is exactly the same as the current customer vault fees. There will also be a life cycle fee whenever the gateway attempts to generate a network token for this card. This is typically the first time the merchant tries to bill that card on file. Finally, there's a cryptogram fee, which is generated for all transactions run on the stored token.
After that first transaction, you can set up all these fees for your merchants under the fee schedule manager.
And from then, there's really not much else that needs to change. The merchant can continue to use their vault like they always have to save customers to charge later, and transactions run through whatever selected sources you have or they've selected for themselves. The merchant can also check on their status by going to their gateway, going to settings, and then customer token vault. There's a page here where they can configure their tokenization.
They'll be able to see their onboarding status, and then they can, of course, set their transaction sources that they would like to be tokenized. These will reflect exactly what you had set up in the partner portal so you can always be in sync and know what the merchant is doing. Right now, merchants will be able to see that a token was submitted to the processor in the transaction receipt details. And in the future, there'll be more reporting options available for them.
That's the customer token vault, and we are really excited for you to try it out.
Just keep in mind, once you go through the customer vault and once you go through that section there, it makes it a lot easier for you to add them on directly on the back end. All you have to do, log in, go to update services. You'll find it available inside of the partner page app. If you offer it, your merchant has direct access to be able to sign up directly from their page as well.
So don't worry about, well, how do they get access? Where is this coming from? It's already there. It gives you flexibility, feasibility, and that's that's where we make it some because we wanna provide that flexibility opportunity.
We wanna give you choice to be able to access whether to stay custom vault or whether they actually have bought tokens. And we wanna give you that modularity for you to be able to use.
So that is our presentation on customer, token vault coming in with network tokens. That being the case, now that we've added on and we've done for a couple of things here, we do have a couple of q and a questions coming in, and we've got a couple of items, that we want to be able to answer. So a couple of questions coming in. We'll go ahead and see who's working with the second.
Alright. First question here coming in hot. Will the recording of this webinar be sent out after it is finished? Alright. I'm gonna go ahead and ask if Michelle can join us to answer the question.
Yes. So, we will send out the recording a link to the recording and some other information specifically about, customer token vault and network tokens on Monday.
Beautiful. Thank you so much for that. And then we've got question number two. And, actually, I've got a couple of questions that are coming in. Sade, I'm gonna pick on you, and I hope that you can help me with all of these questions coming in so you can take some of this awesomeness coming in.
A couple of questions coming in for you. Number one, how do network tokens affect transaction fees?
Yeah. I can answer that, and I can also talk about interchange rate changes as well.
So for network tokens, it can enhance transaction fees that are charged by the card networks. But then we have this, you know, great benefit of indirect cost savings that help to reduce those fraud related, losses.
When it comes to interrate interchange rate changes, on average, we see ten to fifteen basis points per transaction, for of an extra cost for nonuse of network tokens. This is obviously gonna vary based on MCC and on region.
But on average, we see that kind of being, affected on that side.
Beautiful. I mean, that's I I can't even get back. Did you say ten to fifteen pips? Guys Yeah. Girls, everybody, this is great news. You're reducing the cost of your merchants directly.
And who's to say that your pricing didn't just go up? Five pips. I don't know. I'm just throwing that out there. Alright. Next question coming in. How do network tokens improve the customer experience?
Yeah. This is a good question. And I think the video covered this as well. But, overall, what we see is that interoperability throughout the entire payment system, which is the core benefit of network tokens.
But we overall see such a much smoother checkout process. It's more secure. And particularly in the subscription pace, subscription space and recurring payments, we just had a partner onboard recently that is, like, very big in the subscription space. And so they're gonna be able to just get a big win and just having that more secure process overall.
What's really great is that customers do not need to reenter their card details, and we already have those just enhanced security measures for just more peace of mind and not having to be concerned about that on that end.
I I couldn't have said it better myself.
I got to meet Sade in person a couple of weeks ago, and I gotta tell you, she tells the truth. She brings the truth. She tells you how it is. No questions asked. But here's the thing, Sade. As much as I wanna believe you and as much as you say it's always secure, what happens if a token is compromised?
Yes. So if a token is compromised, the card network can deactivate it and then issue a new token without needing to change the actual card details, which basically simplifies the management when we have just security breaches or things to kind of consider.
There's this not only with replacing, but we can also suspend a card token as well, when we have that process. But the cryptogram really plays this role in this entire process where if a token is compromised, the cryptogram ensures that the transaction will fail if someone tried to use that token with another merchant. So this is really just the core issue when it comes to kind of, like, theft or, like, stolen things and just trying to, assess if something is compromised, how we can just redirect that very easily.
And so I think the best analogy that, was given was that if you think of the token as, like, this chest that is, like, under lock and key that contains the card number, the cryptogram provides a unique key to unlock it. And so you don't have that issue of, like, having the same card number being exposed in every single merchant or transaction space.
I mean, that's that that's awesome. You're simplifying it. You're making it easier. I can tell you that when my car got stolen, I had to block it.
I had to get a new car. I had to get re you know, change my updates. Can you imagine? You know, I'm subscribed to Hulu, to Netflix, to Paramount, to Amazon.
I mean, you name it. I have to go in there and manually do this. So this makes it so much easier. Now Yeah.
Yeah. I've got another question coming in, Shadi. Stay with me. How do I start using the customer token vault?
What looks like people are ready to go. What do I need to do? Yeah.
So to start using it, you have to determine if the merchant's processor supports card network tokenization and then set that CTV extension that's offered directly in our partner portal and enable it, for your merchants or have them enable it in the merchant portal. And so we have this option as well where you sign up for CTV, and you can and it it signs you up to include customer vault and network tokens, which essentially is customer token vault. But we also have a decoupled experience as well if you just want to use customer vault. Not quite ready yet for network tokens, but we do have that option so that you can, kind of choose between those two.
Beautiful. I mean, make it easy. Sign up, guys. I I have another question coming in.
And you had mentioned it right now, Shadi. You say you have customer vault and you have customer token vault. Well, what is that gonna look like on, you know, on billing? Like, if I get billed, do I see both of these on my invoice?
Yes. So when you do choose, customer token vault, we are you are still going to see that original customer vault set up before you originally upgraded. And so you'll see customer vault and then customer token vault listed on your invoice.
And the customer vault line will cover actions if you were if you switch to it, before that upgrade or before that switch. And then customer token vault basically shows that activity there. This is only within that first invoice cycle, and then after that, you'll see only customer token vault, just in case you're wondering kind of, like, why there's is that difference there.
Yeah.
I mean, that's awesome. Thank you so much. We've got a lot of questions coming in, Sade. I'm gonna give you a quick break from answering all of these questions and switching over to Michelle.
Michelle, quick question here. When using network tokens, will AmEx cards now be included in card updates?
Not yet. So AmEx and Discover are on tap, but they are not supported just yet.
Got it. Okay. So no American Express supported just yet. Just yet. Is it is it coming soon? Is it on the road map?
It's on the road map. Don't have a date just yet, the timeline, because it is network based. So we kinda rely on AmEx and Discover. They they lead the charge there, and then we'll follow suit as soon as they get that up and running.
Beautiful. Thank you. Moving on. If a client already has network tokens through another gateway, one second here.
I I have a name coming up. It's blocking my question. If a client has, network tokens through another gateway, do they need to go, through a conversion, or will it just work because it's a network token?
I can take this question. And I think and if I'm understanding it correctly, with, like, third party, we do not, unfortunately, accept that. Like, it has to be through us directly.
And that is a use case that we're trying to explore because we've had some requests and questions coming in.
But right now, we don't have that, ability.
Got it. Okay. Thank you. And, of course, are both debit and credit cards eligible for network tokenization?
I'm gonna go with yes because we're gonna go ahead and put in both, whether it's a credit card, whether it's a debit card, as long as, you're setting them an inside of the customer token vault, they're both are gonna be eligible for, network tokenization. It will go through both, so you don't have to worry about what that looks like.
Next question coming in. If a merchant has multi mids with compatible processors, can the tokens be used on mids other than the initial mid that it was generated on? Hi. Shadi, can you help me out with that one?
Michelle, are you I'm I'm a little it's gonna take me a second to rephrase the question.
Yeah. So we're gonna take that one offline and and circle back because I think I understand the question, but I'm not a hundred percent, so I don't wanna mislead.
Yeah. Me neither.
Yeah. We'll hold on to it. We'll circle back.
Yeah.
K. I'm gonna jump in. Is there a way for us to see in the gateway if a transaction qualified for a better interchange rate due to tokenization, or will we need to reflect on or or will we need to rely on merchant statements?
This is a good question.
I'm I know that you are going to be able to see it, but I'm not sure how easy that is right now because we do have a few features just to make it in terms of from an auditing perspective.
So I do wanna take that back and just share what that current experience is like, in order to like, just to see how you get that visibility.
Because right now, we do have it available in reporting, but I think it could be a little bit clearer.
Beautiful. Okay. I've got another question coming in. How are network tokens different from using a digital wallet such as Apple Pay? If the token is stored on the gateway and there is a processor change from the time the token was generated, would there be a problem running the transaction under a new processor?
I would say, you know, if the network token, the the way that it would be different from a digital wallet such as Apple Pay, it's still the the token isn't being encrypted inside of the wallet. It's being encrypted directly from the networks. So the difference is that regardless of where you're taking the transaction, at least from from how this works in China, we know that the association is the one that provides the original network and not the wallet that it looks. Correct?
Correct.
So I think that that would be the biggest difference there when it comes to that. And then following up on that same question, if the token is stored on the gateway and there is a processor change from the time the token was generated, would there be a problem running the transaction under the new processor? So is the question and just to clarify, are we asking that if the processor, which is certified to network to the network tokens, if the token is stored on the gateway and we change processors, would that be an issue? As an example, if I'm running it on TSYS, but then I change processors to EPX in the same gateway, is that an issue?
If we're supporting both processors, I don't see that being an issue, but I'll I'll always just confirm with engineering and get back on that.
Yeah. I know the cryptogram. So the key going with the token would change.
If Okay. Yeah. Crypto brand. Correct. Right. Right.
Perfect. Alright. Another question coming in. How does this differ from the existing customer vault, and can current saved vault entries be converted to this program?
I can take this. So they are different. So you're talking about a provider token in customer vault, so that's your gateway token, and then a network token is on the network level. So they are different tokens if that so they're they won't be able to be translated, if that makes sense.
Right. It's it's different compared to the way that it's being tokenized from the association than the way that it'll work inside.
Exactly. Exactly.
Much better security if it comes from network tokens. Just pointing that out, guys.
Well, it's it's it's now secured through the entire transaction as opposed to, you know, within the gateway, if that makes sense.
Beautiful. Mhmm.
Alright. We've got another question coming in, and it's saying, will will there be a conversion option for existing vault slash reoccurring merchants to establish new tokens en masse with existing cardholder or customer data, or will token request occur on first transaction after the token bulk service has been enabled?
Yeah. I can take that. And so we will have bulk coming forward. That is a big, feature that we're going to be updating for q one as well as just some more updates in life cycle management in terms of what happens when you suspend a token, kind of just being able to respond to that. So that will be coming out, for bulk tokenization by the end of q one.
For token request, it happens after that first initial transaction.
Beautiful.
Okay. And then Fiserv is a big one for us. We'd love to get a forecast. I would love to tell you an exact date, but, in the world of updates and integrations, unfortunately, we don't have an exact timing on this. I can tell you that we're looking and, Sade, tell me if I'm wrong. But we're looking at getting this done probably the first half or the second half of the year. Does that sound about right?
Yeah. We'll say the second half of the year, but we'd love to just keep you all updated for sure.
Oh, a hundred percent sure. You know, as soon as we have something that we can complete with or get or get going, we would love to get that done. But as we could see from there, you know, the good news is there's a lot happening. There's a lot that's going through, when it comes to some of these questions.
Yes. Reach out if you have any questions on specific items. We've got a couple that we're taking back on with us, so we'll be able to answer some more down the road and share with you as well. And don't forget, we are going to be sharing this reporting so you will get a copy of this as well if you have the opportunity, to go through and ask a couple of questions here.
I love it. I I love that we've, now have a new solution to make it more secure, to make it better for you, and to reduce cost for your merchants where we can find that. Remember, our goal is to be able to add on to what we can do, to generate, to create, and to make it a fully integrated payment ecosystem. As you guys can see on the screen here, not only do we provide additional support from our payment gateway side by giving you reliability, seamless action added on as an omnichannel payment gateway to be able to enable your merchants and especially empower them to use products like these.
Add on customer token vault. Add on fraud prevention. Add on count. I mean, continuously create an add on to what you can help your merchants, establish or enable to better secure them.
But not only that, don't forget our NMI payments division can help you as well. If you have any questions or if you're just finding out that we even have NMI payments, again, it is our processing side that gives you an easy integrated, way to accept payments and acquire and board new merchants. Remember, it only goes through you. We're not direct.
We only work directly with our partners. And, while we're able to share, net payment revenue with you, we really have different customizable platforms that integrate the gateway with NMI payments to make it a much easier boarding experience. And last but not least, I do wanna mention our MRM solution or merchant relationship management. It helps you find, underwrite, and onboard your opportunities.
It's a CRM system designed for this industry. I can promise you that I've seen other tools. I've seen Salesforce. I've seen other, CRM systems that people can use, and our MRM solution is designed for the payments industry.
It's designed to help you, find more opportunities and follow-up with them as well. So if you have any questions, comments, concerns, comments, concerns, or reminders, anything you wanna be able to pull up, that's what we're here for. Thank you guys so much for joining us today and walking through what our customer token vault can do, how network opportunities and network tokens can help you. And don't forget, thank you for doing business with NMI.
Thank you guys so much. I really appreciate it.
And, Sade, I think I see you, have your hand raised.
Do you wanna jump on in?
Yes. Just the only last thing. I know there's a bunch of questions we didn't get to, so we will just have those answers back to you and just send that in a recap, as well as with the recording. So yeah.
Beautiful. Will do. Michelle, any last words?
No. I was actually just gonna say exactly what said. So, yeah, we will I know there was a few specific questions. We will circle back. If we don't get back to you specifically, we will talk to your cam, and they will answer those questions.
Fantastic. I appreciate it. Thank you guys so much for doing business with NMI, and I will speak to you later. Take care, everybody, and thanks for joining.
Thank you.
Bye.



