Connected Solutions: Streamline Onboarding with NMI’s Merchant Relationship Management Suite & Gateway

Thank you everyone for joining the webinar today. I know it's a busy time of year, so really appreciate you all carving out some time to, to join the webinar.

Super excited about this topic. We've spent a lot of investment and resources and time over the past year, basically laying the groundwork to allow you to be able to onboard your merchants, seamlessly and quickly.

We're we're looking forward to showing you the different components that we put into place and how they all connect together, again, to help you streamline that onboarding, that onboarding experience and that onboarding journey.

So just quick round of intros.

My name is Jen. I'm a customer success manager here at Merchant Central.

Joined with me is my colleague, Jaren, product expert extraordinaire.

If you've joined our webinars in the past, thank you for for coming back, and, and you're likely familiar with us. So nice to see you again. And if this is your first time joining a webinar, welcome.

We're super excited to have you.

Just for your knowledge, we do conduct these webinars quarterly with the with the goal of showing you our partners the latest and greatest of what we've been working on and more importantly, how it will help you, better serve your merchants.

So just a little bit of housekeeping rules before we get kicked off. This webinar will be recorded, and we will be sending it out to you on Monday or early next week.

And, if you have any questions, feel free to drop them into the chat at the bottom of your screen. We did reserve some time at the end of the at the end of the demo to, cover any questions that you may have.

Alright.

So quick agenda overview before we get started.

So first thing, we're just gonna do high level merchant relationship management overview, essentially, the different components that we have in place to help you onboard your merchants.

Then we're gonna jump into a demo and show you exactly what that looks like in the site.

And then finally, as mentioned, we're gonna open it up to q and a.

Alright. So merchant relationship management, also known as MRM.

Probably wondering what exactly is MRM.

It's essentially the platform and the solution that we've designed to help you onboard your merchants and manage your merchants.

From the minute that lead comes in and converts right through through to when they can begin, that merchant can begin processing payments and then so on and so forth.

So we have, broken it out into three different stages. We have the preboarding stage, the boarding stage, and then the postboarding stage.

So the preboarding stage with respect to the different solutions and the different tools that we have available, we do have the web forms and all of the web form web form enhancements that we've made.

We have custom properties, which is a new feature that we've designed this year, and then we also have esign.

And then moving on towards the boarding, we have automated underwriting with that asterisk that if you, you know, if you don't take on risk, you wouldn't you're not necessarily gonna use that solution. But if you do take on risk, we do have an automated underwriting solution available.

Then we have the processor boarding. We have multiple turbo app multiple turbo app connections that allow you to connect to multiple different processors, and then we also have the NMI Gateway turbo app as well. And then moving onwards into the postboarding stage, we have our residuals calculator.

We have gateway reporting now available in Merchant Central.

So you can have one spot to go in and manage those merchants, like I said, with the whole goal of the merchant relationship management, one spot to manage your merchant, and then we have ongoing going merchant monitoring as well.

So what's the North Star vision that we're working towards with all of these different tools and all of these different solutions?

It's basically to allow you to board your merchants within minutes.

All of these different stages can happen automatically and sequentially, and it allows you to compete with those other providers that say that they can or that let's say Endo allow you to onboard their merchants in minutes.

Okay. So just to help you visualize what this journey looks like, we do have this, flowchart and the different stages highlighted.

So your data is gonna be coming in. So whether it's through, a call center, whether it's through boots on the ground, whether it's through an embeddable link on your on your website, that information is coming in, and you can utilize the web forms to achieve that.

That data in turn becomes a lead, and then the lead moves into esign. So you can get your MPAs, sign through through this experience.

And then it moves forward to underwriting and then onwards to boarding, whether it's processor boarding or NMI gateway boarding. And then finally, the final stage is that your merchant right now is is processing payments.

And to highlight again that Northstar vision that we're working towards is that all of these stages happen sequentially and automatically and can happen in minutes.

Alright. So without further ado, I am gonna hand it over to Jaren to take us through this journey, within the Merchant Central site itself.

Right. Thank you, Jen. I'll take control of the screen.

Sounds good. Just one moment. All you.

Alright. So as as Jen mentioned, we're we're looking at the the MRM suite and all that that has to offer, and specifically what it offers in the connected sense, so a seamless experience. So when we start here in in Merchant Central, which is the hub for a lot of this to come into, we first will look at actually how we get that information connected.

So one thing we'll do that's going to be specific to those of our our partners and clients who are risk bearing is connect our underwriting account. So that's in ScanX. So I'll go into my user account in the settings and go to the tab called connected accounts.

I've already got it linked here, but you'll see it says that my Scannex account is linked. This is specifically for, the staff, most likely underwriters or those in a similar role who would need visibility to the information to be able to pull in information and see it for underwriting on the lead records within Merchant Central without being required to go back out to the ScanX portal. So I've already got my account connected here. That's my underwriting piece. Now if you're not using underwriting, you don't need that. That won't that part won't apply to you, but we also have our gateway connection.

So the NMI gateway also allows us to do boarding and reporting.

So I'll just go into my manage screen, go to integrations, go to NMI boarding and reporting, and we'll see here I've got, my reseller account connected.

And for boarding purposes, I've got a lot of details set here, you know, required fields, for the the transactions.

All the setup items will display below, and all the settings for when I go to board an account.

So with those two things connected, we've really got our our solution in place. So now I can go to actually see what that looks like when it's all connected.

And to do so, I'll just go to my test lead here. So we're gonna imagine we're we're in the the the flow of working through a lead and getting everything needed for it to be able to get it, approved and processing as a live account.

So I've got my lead here. It's in a status called closing, following up for decision. Got a lot of information already supplied here that I've got from the merchant. Got information that I'm keeping track over over here. As we see, I've got a custom property, which was a previous webinar indicated here for processor, and it says TSYS FSP.

I've got a couple other things listed here that go along with that. And we'll see because I have TSYS FSP selected, I also have those underwriting related tabs showing here.

If I quickly just switch over to another processor that I may work with, a retail portfolio, we'll see those tabs go away. So that's one of those dynamic experience is you can shape with custom properties. If you have retail portfolios and wholesaler FSP, this allows you to customize that view and make sure that the right tabs and fields are shown whenever you are working on the lead.

Now the information will show again. When I click this drop down, it's left to SIS FSP.

We'll see those caps show back up. So I can control that experience. I can also control who can see that drop down, who can pick those options so I can make sure that the right people are making the right selections.

It also affected the Patesis pricing that showed up over here, so it's not just limited to this this section.

So when I've got a lot of information collected or maybe only part of the information that I need and I need to get a lot more collected, either I'm ready to get signature on an application or I just need to collect a lot more, I'm gonna go to a web form, and this allows me to give a very specialized experience to the merchant to collect more information from them, maybe all that I need, and drive that account towards not just to qualifying and getting their information, but actually getting the account signed up.

So I'm gonna pick one of our web forms here, and I'm gonna pick generate and open. I don't need to email this one in this case. I'm I'm just doing it here on the computer, so I'll just generate and open this one. It says it's going to move the status to opened because I'm taking a look at it. That's fine.

Now I've got this one custom branded. So apologies to anyone who's who's not a fan of of this team, but this is to showcase that you can control the look and feel of a web form. And it doesn't have to have your name. You can have different, different style, different logos at the top of forms to help shape that experience.

Maybe you've got, different brands that you sell under or sub ISOs that work with you. You can shape that experience. So, we will likely have a specific webinar going about web forms and the details of a lot of new features that we released there. So I'm just gonna touch on a couple things here, but we see I've got a multipage web form.

Most of the information is complete because I already had it on my lead, so there's no need for the merchant to rekey it. So I'm gonna scroll down past the basic business info, the general sales profile. I've left off some key requirements just to make it easy for us to go through, and I'll click next to go over to the owner section.

Now I'm under owners.

Make sure everything's good there.

I can add owners if I need to. It started with two. We can add another if it was needed.

We'll also see the save progress is here. So I haven't changed anything, so it's not gonna show up, but that's a new functionality that's available.

The merchant can get an email link to continue on with with that process later.

So I'll continue on banking info. I already had this information, so it's prepopulated.

Let's go on to pricing.

I have some tables showing the pricing that the merchant will be under.

Nice and organized here. And I've got an, specific terms box with an agreement checkbox here. This box, this is something new that's, from the last several months. You could actually custom style this. You could make the font different, a little bit smaller, make it a scroll box, fill out of text within it, and then tie this checkbox to it so that they've agreed to those terms.

And last thing is our confirmation page. So this is a new feature where you can review all of the information that's been put into the web form, confirm everything that's good there, Make changes if needed.

And then by the end of it, I'll click submit form.

And in this case, it's gonna take me straight to the esign experience. So I've gone through in this nice interface and got everything confirmed. Now I just really need to sign the document as the merchant. So I'm gonna get a link that's generated dynamically as I'm as I'm sitting here to go and see the PDF on screen with the required fields.

I should have all the information completed. It's really just gonna be a few things.

So I can click start on the side, or I can go to next required field. It says there's three here at the top.

So if I click that, it's just a signature.

They already know who I am. It draws the signature. I click apply.

Now it says I've got two required fields. Go to the next one.

Quickly applies the same signature. No need to redo it. And I see the last one is here, final signature.

Now everything's complete.

I do the full submission here.

There we go. Custom, confirmation page at the end shows text information that, you can decide when the web form is completed in the esign.

Now I can go back to this lead and make sure everything is there.

Put my web form open notification. I'll just close that out.

Now you can optionally set the status to change when the web form and esign are changed. In this case, I'm just going to move it over to ready for underwriting.

Now at this point, what we would have enabled behind the scenes is, the connection with ScanX to start the underwriting pull, what ScanX calls the scorecard, at the time that that status was changed. So you're in control of the status that that triggers that action, but it's gonna go through the APIs and pull all the information that's necessary here and go through and run the necessary checks on the account that that you decide as the risk bearer. So at that point, we're going to imagine all that's happening in the background that the scorecard is processing, and now we're gonna go to this ScanX tab on the side.

Here, this is where it used that account that I showed is connected earlier for my for myself as as an underwriter to see that I've got a scorecard returned here. It's given me a score, which is based on all the factors I put in, the parameters, and what what I found to be important.

And it's telling me the general information about that scorecard. What's what's the outcome? So are there are there flags that came up that I need to review?

Is it something where I need to, take more more look at the account, get some more information from them, or is it gonna say it's it's approved based on the thresholds that I set for all of those scorecard items? And if so, then I would be ready to board. Now we do have a button here for view scorecard. This is gonna open in a new tab and take you to your ScanX portal to view the full details of it.

So I go to sign in, and here's the full details. So you see now now I'm in the ScanX portal. All the information is there. It's the underwriter. I can really dig in and check everything out. But from my quick view, if I everything looks good, I don't even need to leave this page to continue on with the process. I got everything I need right here.

Also, I have a my underwriting page listed on the side.

So if I have access to that, I can also just see all the scorecards that I have access to. If they're linked to a lead here in Merchant Central, ideally, all of them will be, get some general status reporting on those items, see the details for them. And if they have a lead, I would just click into them and be able to see the details for it.

Now that And, just sorry, Jaren.

Just to interrupt or just to highlight. I don't know if, you likely saw on the previous screen under my underwriting, the auto approval.

So you have the opportunity to set different scorecards to auto approve as long as certain thresholds are met. So you can essentially move through this stage automatically, in the onboarding journey. So just wanted to highlight that out that there is the auto approval option available to you. Obviously, if you take on risk, and it would be more of your lower risk portfolio, But, this this I'm sorry. The underwriting stage can happen automatically.

Thank you, Jen.

Okay. Now if we have found this account to be suitable for our portfolio, we got a few options we could take care of from there. Now the with our TSYS FSP integration, we have the ability to auto board the account to express in PPM. So if the status came back for the scorecard and said approved to board, that could automatically change the lead status, and that could trigger the auto boarding to TSYS behind the scenes. So no no interaction from me. It would just happen and send all the information through. That does rely on two things, a boarding profile, which has some defaults like which account to use, the association, and also equipment template or multiple equipment templates so it can select all the, terminal information.

If you are not using auto boarding, you also have the option to do what we call one click boarding. So it does the same thing as auto boarding. It uses the profile and the template to send everything through, but you just click the button to initiate it here on the screen. I'm not going to do it because we don't have, that that connection set up here in our demo environment.

The other option we have, and this would be for any steps that you wanted to go through, just normal boarding, you could click board merchant, which would take you into Turbo App. And if you have not done the underwriting process, you have a retail portfolio, you wouldn't see this tab. So under actions, you could go to board merchant, and that would connect to one of our integrated processors that you've set up to be able to set up that account.

Now we're not going to go through that full porting's, process as as it happens in Turbo app, but I am going to show you, what it would be to see the information, as we go through TurboApp. So we're gonna take a quick look at the default values page. This is where you can set up some information that's going to be, the same or common every time. You You could do this by by processor.

You see all the information that maybe isn't necessarily on on the applications, but does show, in Turbo App or needs to be sent to the processor.

And we'll see as we go through the rates and fees, whichever processor it is that you're porting to from this list, for the rates and fees, we're going to see, very, very large here, the NMI gateway after approval option.

This allows you to submit your gateway account at the same time as boarding the merchant to the processor.

So what would have been two separate steps or even a step in in the gateway, reseller portal, you now will have the ability to just submit it. We can just click this this very large checkbox. You can't miss it. Right?

You just wanna high five that checkbox. Here we go. So when that is turned on, that's how you can actually make it so that once the account has a merchant ID behind the scenes, the gateway boarding will just happen. So for our TSYS FSP accounts, we have the merchant ID initially.

So as I submitted in Turbo App, it will just push through for accounts where you're waiting for a merchant ID to get returned from the processor after approval.

The submission to the gateway portal will happen at that time. So now that I've checked this box, when I go through Turbo app, we'll see an additional tab that would show there before you submit the account, and it would have all those settings like we saw on the setup page, like, for, services and fees. We'll see a little bit of it here in a moment, but that's where you would go through and make sure that the account is going to be set up as expected.

Now when we wanna see that because we're not gonna go through the full Turbo app experience and that's going to happen behind the scenes, we'll actually just use the help desk. Because if you're not using that auto selection to board the account to the gateway when Turbo app happens, you can also do it with our help desk screen. That allows a specialized ticket to be picked to submit the account to the gateway using the information you already have. So I will just pick a ticket type of NMI create gateway account.

I'm gonna use my lead here because I know I've got the information on there.

And when I click create ticket, I'm actually just starting the ticket. So it's taking me to these specialized screens. It's pulled all the information I already had from the lead, or if you're doing it, from TurboApp, it's going to use the information from the TurboApp record. It's got everything filled out here, prefilled.

Don't need to type in anything.

Click next, and this is where I'm gonna see the specific options for for boarding this account.

So I can pick from the processor list. This would be the same as in the, gateway reseller portal.

Select my, pricing here and also put in specific information. I think I've gotta do a a couple specific options here.

And over here, I will pick all the other settings I need for the account. So, specifically, I can say if it's if it's under an affiliate under my specific account, then I can start turning on these these services for it. And as I do, we'll see that more options come up for the pricing for these items.

We've also got the new Shopify option available here, level three.

All of those are there. So with those selections in place, everything looks good on the account, at least for these demo purposes.

Then I would click create.

And as the account is submitted to the gateway, it's going to, come back and give us a gateway ID. So if we do that process as as part of Turbo App, that's all just happening based on the settings that you have. So you don't have to do a separate step, but it is available here. And as we saw, it pulled all the information that we already have stored. So it makes it really easy. It helps to avoid key in ears, errors, or the time spent in pulling that information over.

Now in the, flow here, we're now at the point where we've imagined that we board the account. We've boarded the gateway as well. So we've got a live merchant. So let's let's go to our merchant.

And this is where we'll we'll also imagine that there's a lot of processing coming in for this account or at least they've they've started to process. Maybe the merchant got an invite to access the account. We can see that from the briefcase that's here at the top. But the item we wanna focus on here is there's now a gateway tab on the merchant.

So when I click gateway, this is going to do a live pull from that account through the gateway to see all the processing that's coming in for it.

So I'll be able to look look back. I'm gonna look at this year, so we have some previous transactions. You'll see this layout looks very similar to how we show on the batches and deposits tabs. We see transactions. We see totals by day, card type. And then down below, this table is going to be very similar to what you'd see in the gateway portal, a a table with day by day all the transacting that's happening. We've got these categorized in these different columns.

So pending authorizations, charges, this these are your sales and all the other types of transactions that can occur, including declines.

So if we go back a bit let's see here.

Let's see. August, we actually actually do see some information. So, we're not gonna dig into it here, but you could click in and see the actual transactions, the information on them, and that's going to be, available as soon as the transactions happen. So if it if it shows in your, reseller portal, then you'll be able to see the transactions here because it's pulling this information as soon as the page loads. It's not stored on our side. So it's it's going to be current and accurate just the same as the gateway portal.

Now there's also an option I wanna mention that when you go to the help desk, you can also do maintenance on the gateway account. You could submit in a a change. So those same kind of things we saw when we were looking at boarding the account, if we need to change a service or pricing, you can do another help desk ticket for update gateway account. And so that's giving you boarding, reporting, and maintenance all from this side along with, if you use it, the underwriting connection to ScanX along with all the reporting features and boarding and other CRM functionality that you get in Merchant Central.

So that is our, demonstration of how this seamless experience can can happen through all of the super solutions that we have under NMI that help you run your merchant journey.

So with that Thanks. Good to meet you.

Before you before you, stop sharing your screen Yeah. I was wondering if you could hop back to the batches tab for a second because I just wanted to highlight and point out a new another new enhancement that we've recently done, and it's you'll see it along the bottom, and we call that merchant tiles.

So it's essentially just key data, key milestone for the those particular merchants is now quickly displayed for you on the merchant profile.

So we have average transaction. We have chargeback ratio.

I think there's highest volume date, so on and so forth. So that information is now available to you, and you can set and customize who can see it and what they can see.

Yeah. That's a good call out. There is also an option for auto scroll the tiles if if you want them to kind of, move automatically on the screen, but you can turn that off. But that's a that's a system wide setting.

But, otherwise, you'll be able to see much more exciting information on your screen because with the demo environment, we've just got a lot of NAs that are here, but you're gonna see really helpful thing, you know, best best day of the week, what's their chargeback ratio if you're evaluating them for risk, and a lot of quick things that can use you can use to evaluate an account maybe for support purposes or evaluating a a a fee change request, those kind of things. You know, see what the account is to you. You can also enable these things for the merchant. Now things like profit or next event that tied to your calendar, those will never be available for the merchant, but the other information can be.

Although, when they look at the merchant volume ranking, they won't see the number of accounts in your portfolio. They'll just see it based on the number of accounts that they have with you. So if they have three accounts with you, they might see it's number two out of three, that kind of thing. And for anybody else viewing, it's based on the number of accounts that they have access to, not maybe not your whole portfolio.

Alright.

Hey. Thank you, Jaren.

If you allow me, I will take over control again.

Alright. Okay.

Thanks again, Jaren, for taking us through that.

I'm hoping for all of you that, have joined us today, you can see the vision that we've been working towards. And, ultimately, as the title of this webinar states, it it's we're giving you the tools to help you streamline your merchant onboarding experience and giving you the connection points to help a lot of those items happen automatically and sequentially.

So, without, yeah, without further ado, we can hop into some q and a.

As a reminder, you can ask your questions in the chat, and, let's let's just hop to it.

Alright.

Jaren, you might wanna take this one.

Can we board merchants to Global Payments using Turbo app?

Right now, of course, Global owns TSYS. So we have the TSYS FSP and the TSYS retail boarding options. TSYS, ELAP being what was formerly trans first and, the reporting that comes along with it, TSYS FSP being express and PPM.

So we are in the middle of building a global retail boarding tool they've commissioned us for.

And while we don't have a specific ETA, we have done a lot of development on it. So that will, from our discussions with global, actually replace the TSYS retail platform and become, I guess, for lack of better or more exciting terms, the global retail platform.

Okay. Thank you.

Let's see here.

We have an acquiring partnership with us while not having an NMI gateway agreement. Will I be able to have access to Merchant Central to still board and submit for underwriting my merchants without an NMI gateway access? Absolutely.

So kind of our, kind of our main mantra around here is choice, flexibility, and modularity.

All of these solutions are available to you as a whole, as a package, or if you want them individually, they're also available. So if you just need underwriting, for example, or if you just need a CRM or and or potential, a residuals tool, all of those options are available to you to, to subscribe to either on their own or, like I said, as a as a package.

And, if you do wanna know more information or you do wanna do a further deep dive into the different solutions because we just lightly touched upon them today.

Feel free to respond to the email when we send out the video recording, and we'll connect you to the right individuals internally.

K.

Would we fill out the merchant form well, sorry. Would we fill out the web form for the merchant or provide it to our merchant?

If we can share the web form with our merchant, how will they know the MCC and or pricing to enter into the web form? I'll give that one to you, Jaren.

Yeah. So the the web form could be completed by by yourself or by your own staff, sales sales if needed, or sent to the merchant. So the option that I took when I was generating the web form was just to open it right on my screen. If I've got information I already have for the merchant, I can complete that.

Or if I'm there with the merchant, maybe I've got a laptop or tablet open, I could just complete it or maybe kind of hand it to them. Kind of depends on how you wanna facilitate that process.

Now when the signing happens, it should be the merchant who's is doing the signing. We do keep track of the IP address and and city and state of the signing of a of an application as com compared to where it was generated from just to see, you know, if if there's any risk there with maybe somebody generating an application and just sign it as if they were the merchant when it's really not them. But, yeah, you could do it either way. It kind of depends on how you interact with with the merchant.

Now for the second part of the question, you know, the merchant probably doesn't know their MCCSIC.

So in the web form, there's a field that's right next to it. It usually will be called products and services, but you could name it something else. That's where they can just type in what kind of business they are. Like, if I typed r e s t for restaurant, it would pop up, and I could select five eight one two. So I wouldn't have to know it. I just have to kind of confirm and select it. Or if you're already aware of it, you could prepopulate that into the lead, and it would already be present on the web form whenever you send it to them.

Thanks, Jaren. Okay.

Next question. We had a question about, our, I guess, our Paya now known as or now now now is Nuve, on check processing and if it's in place with the gateway with the okay. So, yes, you can open, as you know, a Paya account through the gateway.

We do not have a direct Paya integration through Merchant Central.

So, that would need to be you would need to follow the existing process right now if you did wanna open a PAIA account.

Correct me if I'm wrong or add if you have any more information to add, Jaren, but that's, that's what we have in place today.

That's right. Yeah. It's it's not part of what we have here in in Merchant Central.

K. I'll maybe you can answer this one, Jaren. When are the merchant tiles going active?

I believe that is already enabled, for everyone. Now if if you don't see it, it may just show as either someone hasn't enabled it for you, like, as your user account or only the gear shows. But it should be under the merchant account, And you would see the gear, and that's where you could turn it on for the different user classes to make sure that people see it. And if you don't have it, then, please do contact, support or customer success to make sure that it's enabled. I believe it should be for everyone, but we wanna make sure it is.

You're correct, Karen. It is enabled.

It's likely just enabled for the admins, however. So if you do not see it, contact your your Merchant Central admin, and then they can open that up for you because it is driven by user class. We didn't wanna make it available to everybody, just a certain certain permission, and then they can decide who gets to see it and who doesn't.

How does the gateway page work for TSYS merchants?

We might need to take this one away and connect with our, our gateway experts to see exactly how this is gonna be reflected.

Just so that the group is aware, the gateway reporting that we demonstrated, it is still in beta. So we are we we are still collecting feedback from people on what's being displayed and how what's being displayed, but, likely gonna have to take that question back and respond to you separately. But thank you for whoever asked that question.

Oh, we're getting a lot of questions, lots of engagement from the group. I really appreciate, all of the questions. Okay.

What about retail boarding for Pfizer, first data?

Jaren, you wanna take that one?

Yeah. You you can we can board to Fiserv, formerly known as First Data, to the North and Omaha platforms, and that uses the the AccessOne API.

So it'd be a very similar experience to what we saw, when we took a quick look at the Turbo app screens, just adjusted for the specific fields and requirements that Fiserv has for those two platforms.

You. Does NMI have a decline tool to help merchants reduce and or eliminate soft declines?

That, I believe, will need to be some some that we've passed to the gateway team to specifically discuss.

Okay. Thank you.

And regarding the the TSYS accounts, I know when we board an account, it kind of breaks up the merchant ID between the bank the bank ID, the first four digits, and the rest of it. So, and and I believe there are some updates and improvements in place for that to help make sure that the proper merchant ID is is sent through and and linked for the account. So it it, it should be handled there. If not currently, then there's an update in place to help with that.

You. Is there a way to prepopulate the entire web form and only send to merchant for their signature?

Yes. So if you did have the web form information all completed already so let's say you had everything in in the lead, and you could you could preview it in from from the lead record when you generate it and then send it to the merchant knowing that everything is there and all they have to do is confirm the information, click submit, and then do the signature.

So you could also just send them if you knew you had everything, you you could just send them the the esign document directly and not have them go through the web form. It depends on what experience you want them to have. I know the the web form has, I think a bit more pleasant look to it as far as reviewing information as compared to the application PDF. So if you want them to see the web form, they could go through it, see everything on the review and confirmation page, and go to esign, or you could just see send them the esign directly and skip the web form if it's not needed.

Thank you.

We did have a question with regards to the, esign.

Yeah. All the esigns will get also emailed, so you don't have to be in person in order for them for that experience or that event to happen. So if you do generate an esign, it, it does get emailed to the merchant. So regardless of where they're at in the country, they they can, sign that form.

And I think let's we'll we'll wrap it up with, this last question.

If we didn't answer all of your questions, we will follow-up separately via email, because we are, just about at time here.

So, there was a question about self boarding, merchant self boarding, and utilizing web forms to achieve that, and and the question was, like, describing how that process will work. Well, great news.

Our next webinar, is gonna be on the web form topic. So we will be covering that in detail and what the options are available with respect to web forms, whether you do embed it on a website like like you, believe you're referring to, having a a merchant, basically.

They come up two AM in the morning and they come to across your website.

They'll be able to fill out a web form, conduct the esign, move through the process, the boarding process, regardless of, regardless of what time. So so we will be, we will be having another webinar or, sorry, our next webinar will be on the web form topic because we've had a lot of enhancements in the last two quarters with how, those are designed and built and functioning.

So stay tuned, for more information on that.

Alright. Okay. So, thank you all again for taking the time out of your busy schedules. I know it's a hectic time of year to join this webinar. I I hope you found it useful and beneficial, and you can see the different tools that we've made available to help you onboard your merchant seamlessly.

So, yes. Again, thank you so much. And, here at NMI, we have a big solution set that allows you to manage your merchants and just kind of driving home the topic of modularity, flexibility, and choice.

You can take all of the prepack or all of the package or or just different components of it. We do have the underwriting.

We do have the CRM.

We do have the process reporting. We do have residuals.

We have the gateway, which is our flagship, and then we also have, NMI payments, one of our newest solutions that we do have available, embedded payments. So if you wanna learn more on any of these topics, feel free to connect with us.

And, thank you again for joining. Thank you for Jaren for taking us through the demo, and thank you to all behind the scenes that helped to make this happen.

Have a great day. Have a wonderful holiday, and look forward to seeing you again in our next webinar, which will be a web warm deep dive coming up in the new year.

Take care, everyone.