WHITEPAPER DOWNLOAD

The Unattended Payments Revolution

This whitepaper delves into the multifaceted landscape of unattended (self-service) payments to provide insights into the opportunities and challenges facing businesses entering this dynamic market. We explore the five primary verticals where unattended systems are making an impact and offer advice on navigating common challenges. With a comprehensive understanding of the market, you can find the right partners and set the stage for long-term success. Download the full whitepaper to learn more.

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237,000+
connected devices
300+
EMV device certifications
$200B+
payments volume
2.3B+
transactions

Self-Service Payments Are Booming

From self-checkout kiosks in grocery stores to automated parking and ticketing systems, self-service payments have emerged as a disruptive force in commerce – one that payment providers and merchants can use to their advantage. Self-service payments enhance the customer experience while reducing operational costs, enabling businesses to optimize their workforce and compete with digital-first competitors making them a top choice for businesses and consumers alike.
  • Customers love the speed and convenience of the unattended option – in retail, only one in four prefers to checkout with a cashier

 

  • Card payment can now be added easily to all kinds of machines that have been traditionally coin-operated, from laundry and garage forecourts to rides and amusements, thanks to new low-cost contactless readers
  • Parking is an industry that has felt the benefit of card payment for years. The latest innovations allow ticketless and barrier-less parking operations for even greater driver convenience
  • Road and bridge tolls demand speed of payments to keep traffic moving. Contactless payments take but a few seconds, so are as convenient as transponder tags yet require no registration

 

  • Contactless credit cards and mobile wallets are the technology that has enabled “Open Loop” transportation ticketing via self-service terminals, with Tap-on/Tap-off becoming commonplace in more cities’ mass transit networks

 

  • Simple, reliable payments are a necessity on Self-service vending machines, kiosks and EV chargepoints where customer expect 24/7, with NMI offering more payment device types certified with more processors than any other gateway

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Transform the way you do business

Self-service or unattended payments bridge the gap between traditional brick-and-mortar shopping and the ease of online transactions. They enhance the customer experience while reducing operational costs, enabling businesses to optimize their workforce and compete with digital-first competitors.

In 2021, the unattended payments market was worth roughly $40 billion USD. According to American Express, that number is set to hit $100 billion by 2025. The driving forces behind that rapid growth are clear: consumers and merchants love unattended payments.

Customers love the speed and convenience of the unattended option. Businesses love it because it lowers operating costs, makes sales faster and improves traffic capacity.

Like digital payments as a whole, unattended payments represent the valuable (and somewhat rare) intersection where a merchant’s preferences and the preferences of its customers perfectly align. As a result, there is no question that unattended payments will continue to grow into the second half of the decade and beyond.