Fintech Trends & Insights

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NMI’s perspective on payments industry trends, innovative tech solutions, merchant management and operational best practices. 

Payment industry customer support best practices Merchant Sign Up Top 7 Customer Support Best Practices for Payment Providers By Jerry Renkowski Payments are a big deal. If a merchant can’t get paid, their business can quickly grind to a halt, causing frustration and impacting their cash flow and financial health. But even tiny payment issues can cause big headaches, making it crucial for payment providers to offer the most effective, frictionless support possible.  As your merchants' first point of contact, you need to be ready to answer questions and solve issues quickly, efficiently and professionally.  But that’s easier said tha... Read More
Young consumers are driving payments innovations Payment Trends Young Consumers Are Driving Innovation in Payments: Are You Prepared? By Vijay Sondhi Young consumers are changing the way we pay. Their desire for quick, frictionless digital payments has paved the way for innovative technologies like digital wallets, palm readers, QR payments and checkout-free “Just Walk Out” solutions. In a recent NMI Payment Playbook episode, podcast host Greg Myers sat down with NMI CEO Vijay Sondhi to talk about how young consumers are reshaping payments technologies and what payment providers should consider when adopting new solutions. As Sondhi says... Read More
What are real time payments? Payment Trends Real-Time Payments: Is the U.S. Finally Catching Up? By Dr. Nigel Jewell Real-time payments (RTP) allow consumers to send direct, bank-to-bank transactions in seconds. They bypass the slow and complex processes that traditional card payments and even wire transfers use, making it faster and easier for consumers to make payments and for businesses to access revenue.  For instance, with RTP, you can send your share of the dinner bill to a friend or pay a contractor for their services on the spot. It allows the people you’re paying to access funds immediately withou... Read More
Modern types of payment acceptance methods Payment Trends An Introduction to Modern Payment Methods By Peter Galvin Until recently, most customers had two payment choices — cash or card. Although that made payments simple for business owners, it was often inconvenient for shoppers. For instance, what if you left home without your wallet? What if your bank locked your card unexpectedly, and you couldn’t complete a purchase? Or your spouse borrowed that last $20 without telling you? Now, advances in payments technology are introducing fast, convenient options that give consumers more choice and flexibility ... Read More
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