Introduction

Fattmerchant is a payment solutions and technology provider for merchants and ISVs and has seen tremendous growth for the past 6 years due to their unique positioning.

For the past year they have been working with NMI on further enhancing their offerings for their large merchant portfolio by unifying multiple points of commerce.

The challenge

Since their founding six years ago, Fattmerchant brought on board many merchants and ISVs. They were looking for a trusted integration partner to support their growing merchant portfolio with streamlined onboarding and an easy to integrate technology stack to manage both online and in-store transactions.

“A part of the challenge (of picking the right partner),” said Jacques Fu, CTO and co-founder of Fattmerchant, “was that a lot of technology that’s out there works great on a merchant level but doesn’t necessarily allow for a large portfolio of different businesses.”

"A lot of technology that’s out there works great on a merchant level but doesn’t necessarily allow for a large portfolio of different businesses.“

How NMI Helped

Fattmerchant evaluated potential partners by several criteria and NMI met each one of these requirements. NMI is the trusted partner who provides a modularized omnichannel solution, which is robust and scalable, with a large number of pre-existing shopping cart integrations and EMV certified hardware for in-store transactions.

Fattmerchant was excited to take advantage of the streamlined merchant onboarding, as well as the ease of managing their merchant accounts and transaction visibility to reduce support time and improve merchant satisfaction and loyalty.

The Results

The integration with NMI took about a week and was very straightforward. It gave them the ability to manage many different configurations with a lot more control and handle a large portfolio of merchants. And the benefits are demonstrated by 100-300% monthly increase of new merchants while keeping attrition at 0 on the NMI gateway over the last 12 months following the integration.

Increasing the number of integrated shopping carts in the ecommerce space turned out to be “a real
differentiator for us,” said Jacques. For their ISV partners they were able to incorporate the modules into the infrastructure so it gave them more options and ultimately helped their development teams.

As a result of a streamlined onboarding, they saw a reduction in the onboarding times that went from 72 business hours to less than 24, which has ultimately contributed to their low attrition number. “Overall the internal operations are extremely happy,’’ said Jacques, “and for our internal team to call out a solution that we’re using as something that they love and love working with on the day-to-day basis - it’s a huge win.”

About NMI

NMI is a leading global full commerce enablement platform, processing more than $150 billion in payments annually. We enable payments for over 2,800 partners and over 250,000 merchants around the world and across the entire commerce ecosystem: online, in-app, mobile, in-store, unattended and whatever’s next. We’re constantly innovating in order to power the next era of payments, building in the latest technology so ISVs, ISOs, Banks and Fintech Innovators can focus on what they do best. NMI has offices in the US and UK and serves global customers.

Case studies

Enhancing efficiency and customer experience

Introduction Small World Money Transfer offers customers a secure, fast, and economical way to send and receive money ar...

Learn More
Case studies

Dripdrop makes it rain with innovative umbrella rental kiosks

Introduction Dripdrop is a Denmark-based ISV/VAR specializing in the unattended space with an innovative business model:...

Learn More
Case Studies

Wind River Financial wins new business and delivers seamless onboarding

Introduction Wind River Financial is an ISO and payment processing company based in Madison, Wisconsin. The company offe...

Learn More
Case studies

Innovative Taxi Kiosks Boost Customer Experience

Introduction Silver Arrow Systems develop and manufacture innovative self-service kiosks that allow customers at airports...

Learn More
Case studies

NMI Payment Gateway Services A-to-Be for Illinois Tollway

Introduction The Illinois Tollway is a state agency set up to construct, operate and maintain a network of 292 miles of t...

Learn More
Case studies

NMI supports new toll card payment for Ireland's N6

Introduction The N6 is a motorway toll road in Ireland that links Galway in the west to Dublin on the east coast, a dista...

Learn More
Case studies

NMI partners with Instant Systems to power unattended retail innovation

Introduction Instant Systems is an ISV known for innovating in the unattended retail space. They got their start building...

Learn More
Case studies

Nationwide Payments boosts reliability and wins new business

Introduction Nationwide Payments, a division of EVO Payments International, is an ISO in the unattended space and a leadi...

Learn More