How NMI Helped
Stax evaluated potential partners by several criteria and NMI met each one of these requirements. NMI is the trusted partner who provides a modularized omnichannel solution, which is robust and scalable, with a large number of pre-existing shopping cart integrations and EMV certified hardware for in-store transactions.
Stax was excited to take advantage of the streamlined merchant onboarding, as well as the ease of managing their merchant accounts and transaction visibility to reduce support time and improve merchant satisfaction and loyalty.
The integration with NMI took about a week and was very straightforward. It gave them the ability to manage many different configurations with a lot more control and handle a large portfolio of merchants. And the benefits are demonstrated by 100-300% monthly increase of new merchants while keeping attrition at 0 on the NMI gateway over the last 12 months following the integration.
“Increasing the number of integrated shopping carts in the ecommerce space turned out to be a real differentiator for us,” said Jacques. For their ISV partners they were able to incorporate the modules into the infrastructure so it gave them more options and ultimately helped their development teams.
As a result of a streamlined onboarding, they saw a reduction in the onboarding times that went from 72 business hours to less than 24, which has ultimately contributed to their low attrition number.