Two payments professionals smiling while reviewing merchant onboarding workflows together on a laptop using NMI Merchant Central's streamlined sign-up and onboarding platform.
Merchant Central (Formerly IRIS CRM)

Accelerate
Merchant
Acquisition
With Streamlined
Onboarding

Merchant Central brings together web forms, digital agreements and eSignature to guide merchants through application and onboarding, quickly and securely.

Onboard Quickly and Securely

Merchant Sign-Up and Onboarding

By capturing structured data upfront and automating key onboarding steps, partners can reduce manual work, minimize errors and get merchants approved and accepting payments faster.

Reduce Friction from the First Interaction

  • Traditional onboarding processes rely on manual forms, repeated data entry and multiple follow-ups. Merchant Central replaces this with a guided digital workflow that simplifies the entire application process.
  • Structured Web Forms capture clean, accurate merchant data at the start
  • Digital agreements and eSignature remove paperwork and delays
  • Automated workflows route data directly to underwriting and boarding
  • The result is faster applications, fewer errors and higher completion rates from the very first touchpoint.
How It Works

From First Click to
Payment Acceptance

Six-step visual showing the Merchant Central merchant onboarding process from merchant clicks sign-up, through branded web form, digital agreements and eSignature, automated data processing and underwriting and approval, to merchant activation and payment acceptance.
  1. Merchant Clicks Sign-Up

  2. Branded Web Form

    Merchants complete a white label, guided digital application embedded in your platform

  3. Digital Agreements & eSignature


    Documents are sent, reviewed, and signed online

  4. Automated Data Processing


    Application data flows directly into Merchant Central

  5. Underwriting & Approval

    Automated tools and structured data accelerate review

  6. Merchant Activation

    Account is boarded and ready to accept payments

Web Forms

Merchant Central web forms enable partners to deliver a modern, white-label platform-style onboarding experience without any complex development effort.

Merchant Central electronic signature interface showing a completed document signed by John Smith with an approved status indicator, illustrating the platform's integrated digital agreement and signing workflow.
Checkbox icon representing Merchant Central's efficient merchant onboarding tools that collect structured application data through an intuitive digital form to reduce friction and improve accuracy.

Efficient Merchant

Onboarding

Collect structured application data through an intuitive digital form that reduces friction and improves accuracy.

Layered shapes icon representing Merchant Central's flexible application experience that uses conditional logic and smart workflows to show merchants only the information required.

Flexible Application

Experience

Conditional logic and smart workflows tailor the form experience to each merchant, showing only the information required.

Circular arrows icon representing Merchant Central's automated onboarding workflows that flow submitted application data directly into backend systems to reduce manual data entry.

Automated Workflows

Submitted information flows directly into backend onboarding systems, reducing manual data entry and operational effort.

Monitor with chart icon representing Merchant Central's scalable onboarding infrastructure

Scalable Onboarding

Handle increasing merchant volumes without adding operational complexity.

Laptop icon representing Merchant Central's brand customization tools for creating a fully white-labeled merchant sign-up experience that aligns with your platform.

Brand Customization

Create a fully white-labeled sign-up experience that aligns with your platform and builds merchant trust.

Person with checkmark icon representing Merchant Central's automated reporting and electronic workflows that reduce the workload for teams managing chargebacks and retrievals.

Seamless Integration

Merchants can save progress and return later, helping reduce abandoned applications, and sent automated reminders to increase completion rates.

Code bracket icon representing Merchant Central's seamless integration capability for launching web forms via a simple link or embedding them with minimal development effort.

Seamless Integration

Use a simple link to launch web forms instantly, or embed them with minimal development effort.

Person with star icon representing Merchant Central's complete dispute reporting tools for tracking open, submitted, decided and expired disputes across the merchant portfolio.

Automated Underwriting

Support

Integrated tools such as ScanX auto approval and TSYS auto boarding help accelerate application review and merchant activation.

Smiling merchant business owner in an apron reviewing a tablet at a food counter, representing the faster and simpler payment activation experience delivered through Merchant Central's web form onboarding tools.
Reduce Onboarding Time

Faster Onboarding and
Activation

Speed and convenience are critical in payments. Merchants expect fast approvals and simple sign-up experiences similar to those offered by large payment platforms.

Merchant Central web forms help partners deliver that experience by reducing onboarding time from hours to minutes.

  • Minimize manual data entry and human error
  • Improve data accuracy with built-in validation
  • Accelerate underwriting and approvals
  • Enable merchants to begin accepting payments sooner

Electronic Signatures

Close applications faster with integrated eSignature.

Key Capabilities

Merchant Central includes a streamlined eSignature experience that allows merchants and stakeholders to sign onboarding documents quickly from any device.

Digital agreements eliminate paperwork and reduce delays caused by incomplete or manually processed documents.

Laptop icon representing Merchant Central's brand customization tools for creating a fully white-labeled merchant sign-up experience that aligns with your platform.

Sign from Anywhere

Send and complete documents securely from any device, wherever business happens.

Layered shapes icon representing Merchant Central's flexible application experience that uses conditional logic and smart workflows to show merchants only the information required.

Multi-Signer Workflows

Support multiple participants with individual notifications for each signer.

Checklist icon representing Merchant Central's call list queueing and auto-advance feature that moves reps from one call to the next without extra clicks.

Smart Resend Notifications

Automatically remind only the signers who still need to complete the document.

Tag icon representing Merchant Central's branded signing experience for delivering a seamless, on-brand document signing journey within the platform.

Branded Signing

Experience

Deliver a seamless, on-brand signing journey within Merchant Central.

Stacked layers icon representing Merchant Central's auto-save progress feature that allows signers to pause and return later without losing their place.

Auto-Save Progress

Signers can pause at any time and return later without losing their progress.

Document with checkmark icon representing Merchant Central's real-time document preview for viewing the latest edits and completed signatures as they happen.

Real-Time Document

Preview

View the latest edits and completed signatures as they happen.

Shield icon representing Merchant Central's secure password-protected signing feature that protects documents with automatic cancellation after repeated failed access attempts.

Secure, Password-

Protected Signing

Protect documents with password access and automatic cancellation after repeated failed attempts.

How It Works

Merchant Sign-Up and Onboarding at a Glance

Shapes icon representing Merchant Central's white-label merchant application tools for capturing structured merchant data through branded web forms that simplify sign-up and reduce errors.
White-Label Merchant

Applications

Capture structured

merchant data through

branded, white-label web

forms that simplify sign-up

and reduce errors.
Document with pencil icon representing Merchant Central's integrated eSignature capability for sending, signing and completing agreements digitally to eliminate paperwork and speed up approvals.
Integrated


eSignature


Send, sign, and complete

agreements digitally to

eliminate paperwork and

speed up approvals.
Branch path icon representing Merchant Central's automated onboarding workflows that route application data directly to backend systems for faster processing and reduced manual effort.
Automated

Onboarding Workflows


Route application data

directly to backend systems

for faster processing and

reduced manual effort.
Dollar coin with arrows icon representing Merchant Central's faster underwriting and activation tools, including ScanX, that help merchants begin accepting payments sooner.
Faster Underwriting

and Activation

Accurate data and

automated tools such as

ScanX help accelerate

approvals so merchants can

begin accepting payments

sooner.

Testimonial

Merchant Central works wonders for us because it’s everything in one. We use it for our lead generation, lead maintenance and sales funnel; we use the built-in SMS marketing, the web forms and the e-signature. Everything flows perfectly, and it’s much more cost-effective than trying to patch together and manage a bunch of different platforms.

Marc Tenore , CEO, 247 Payments

Smiling merchant business owner in an apron reviewing onboarding progress on a tablet, representing the streamlined path from merchant sign-up to payment acceptance enabled by Merchant Central's combined web forms, automated workflows and eSignature tools.
Faster, Smarter Merchant Onboarding

A Faster Path From
Sign-Up to Payments

Merchant Central simplifies onboarding from the first click to final approval. By combining web forms, automated workflows and eSignature in a single platform, partners can deliver a faster, more reliable onboarding experience while maintaining control over compliance and documentation.

The result is a smoother experience for merchants and a more efficient onboarding process for your team.

Merchant Central Time-Saving Calculator

Calculate Your Time Savings With

Merchant Central

Manual merchant sign-up and onboarding are time consuming and inefficient. Use this calculator to estimate how much time Merchant Central could save your team by automating onboarding workflows.

Number of new merchants added per year

1. Merchant Onboarding

Without Merchant Central

Onboarding merchants often involves re-entering the same data across multiple forms and processor portals. This is incredibly time-consuming and increases the risk of errors that can delay approvals or impact pricing.


hours/month

Merchant Central

Merchant Central automates the process by pulling data directly from digital applications and populating across multiple processor portals in minutes. Save hours of time, reduce costs, minimize human error, and ensure more applications are accepted.


hours/month

hours saved
72%
Saving

2. Signing Applications

Without Merchant Central

Traditional sign-up processes are slow, relying on manual forms, repeated data entry and multiple follow-ups. This slows down the final stage of the process.


hours/month

Merchant Central

Merchant Central uses web forms to capture application data upfront, then carries it through to digital agreements and eSignatures in one workflow. This removes manual steps and reduces the time it takes to get applications completed and signed.


hours/month

hours saved
81%
Saving
Merchant Central Time-Saving Calclulator

Total Time Saved

Without Merchant Central

153


hours/month without Merchant Central
With Merchant Central

37.3

hours/month with Merchant Central

24%

Saving
Want to see other processes where Merchant Central can save you time?
Ready to get started?

Talk to Our

Team

Discover your full growth potential and strengthen merchant relationships with Merchant Central Payments CRM.

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